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Allocations Officer | Heavy Industry

people2people - Brisbane City, QLD

Administration & Secretarial
Source: uWorkin


Full Job Description
Job details
Posted date: 10 June 2020
Location Brisbane
Job type Permanent
Salary$60000.00 - $69000.00 per annum
Job description

about the company

This Australian owned and operated engineering company have a longstanding history in the Queensland market and pride themselves on their strong safety focus. Based south of Brisbane's CBD they have experienced continuous growth and now seek an experienced Allocator to join their team.

about the role

Reporting directly to the Customer Success Manager, this role is essentially responsible for providing customers with prompt and efficient service support ensuring their individual requirements are identified and actioned, along with allocating and scheduling operators to site and maintaining customer information.
As the point of contact for clients, daily duties will include:

Manage incoming calls

Triage and action emails

Speak with clients regarding their job orders and requirements

Update and maintain all job and client information in Allocate 365

Negotiate rates with customers and suppliers

Coordinate job orders, scheduling and allocating sub-contractors

Responding to problems in a cost effective and timely manner

Liaise with workshop and machines regarding repairs

Issue subcontractor packs

Send out docket books and generate mobile docketing

Maintain compliance with subcontractors' portfolios

Process and finalise COD jobs

Manage after hours phone calls

Ensure administrative functions of the department are fulfilled

about you

Flexible and adaptable

Highly organised with the ability to multitask

Exceptional communication skills with the ability to build rapport quickly

Self-motivated with the ability to work autonomously

Willingness to learn and assist

Possess a customer centric focus

High attention to detail

The ability to manage confidential information

Strong problem-solving capabilities.

If you are looking to join a leading company in growth mode APPLY Today!

Brisbane City, QLD

Administration & Secretarial


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