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Patient Services Clerk

Private Company - Vincent, QLD

Any Industry
Source: uWorkin


  • Part Time, Permanent roles available
  • Fitzroy location
  • Challenging and rewarding work environment

About the Company
St Vincent's Hospital Melbourne (SVHM) is part of St Vincent's Health Australia and a leading teaching, research and tertiary health service which employs more than 6,500 staff across 18 sites throughout Melbourne. SVHM provides a diverse range of adult clinical services including acute medical and surgical services, sub-acute care, medical diagnostics, rehabilitation, allied health, mental health, palliative care, correctional health and community residential care. SVHM is one of Australia's leading Catholic not-for-profit healthcare providers.

About Department
The Emergency Department at St Vincent's Hospital provides services to patients requiring Emergency Care. There are 39 cubicles including acute, short stay, fast track and resuscitation. The department fosters a supportive, multidisciplinary team environment that is challenging and dynamic

About the Role
The Patient Services Clerk is accountable for providing clerical support and facilitates patient management to clinical areas within SVHM. The PSC will be involved in admitting and discharging patients, reception duties and delivering customer service of a high standard. The PSC will actively participate in the achievement of Hospital objectives whilst ensuring patient confidentially is preserved at all times.

The position will include a wide range of duties including taking payments for overseas patients, dealing with telephone enquiries and liaising with patients, doctors, nurses and other members of multidisciplinary team. To be successful for this role you will need to be available to work varied shifts over 24 hours, 7 days a week

The classification for this position will be HS1 ($58,442 per annum) pro rata.


  • Create patient records and complete all necessary information accurately in line with current procedures
  • Admit and discharge patients accurately and in a timely manner
  • Understand the hospital's financial position and understand how admission and discharge practices impinge on this
  • Arrange appointments for patients as requested by clinical staff
  • Maintain high level of customer service and professional standards at all times, and communicating closely with staff, patient and their families.

Qualifications, Skills and Experience

  • Previous administration experience in a health setting
  • Knowledge of private health fund billing and public health funding
  • Knowledge of Patient Administration Systems
  • Advanced computer skills, including Microsoft Office applications
  • Communicate effectively, with patients and staff at all levels
  • Utilise written and verbal communication skills in problem solving, conflict resolution, and negotiation


  • Salary packaging
  • Employee Assistance Program
  • Staff Health Centre
  • Staff Car Park


  • Please attach your resume and cover letter to your application.

At SVHM we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees and we encourage applications from Aboriginal and Torres Strait Islander Peoples. If you would like further information, contact our Indigenous Recruitment Coordinator through our careers page.

SVHA has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases (VPD) in healthcare settings. You are therefore required to comply with the SVHA Staff Health Screening Immunisation Policy, which, depending on the role you perform in the organisation will require you to undergo mandatory immunisations/vaccinations (including flu vaccinations).

All appointments are made subject to the candidate providing a current satisfactory National Police Certificate conducted by The Victoria Police.

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.