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9

June

It Service Desk

Rubix Solutions - Brisbane City, QLD

IT
Source: uWorkin

JOB DESCRIPTION

Service Desk
Contract
Brisbane, QLD

Desired Competencies (Technical/Behavioral Competency)

Must-Have:
• Responsible for taking Service Desk calls between Australian Business hours (Monday to Friday)
• Responsible for On-boarding/Offboarding users, adding/removing users to admin groups, and installing laptops/desktops
• Installing & configuring computer hardware, software, systems, networks, printers, and scanners (This will be for remote hut office set up – rare incident usually at the start of any new projects only)
• Responding in a timely manner to service issue and requests – ServiceNow knowledge is required
• Good exposure to desktop and laptop support
• Basic Knowledge of - Active directory Window Administrations, SCCM MDM.
• Office 365, outlook configuration and support
• Level 1/2 Desktop support – Exposure to Server room and infrastructure, Exposure to Network printers
• Level 1 Network support –
• Installing & configuring new hardware and/or software solution for meeting rooms (Whiteboards and Polycom devices) and auditorium.
• Manage IOS devices – phones and iPads, provide assistance in enrolling the devices, managing passcode for enrolled devices via management portal, Adding new devices to management portal

Good-to-Have:
• Proven ability to build strong relationships internally and with key partners to deliver outstanding customer service and support
• Ability to work across technical and business team to achieve results
• Ability to communicate complex technical concepts and issues at a level which builds business understanding
• Excellent interpersonal, communication skills, time management, decision making and organizational skills