• 1Search for courses by Study Area, Level and Location
  • 2We deliver you all the matched results
  • 3Choose one or more course providers to contact you

Distance from location (kms)

Exact 5 10 25 50



Retention Officer

Bank of Queensland - Varsity Lakes, QLD

Banking & Finance
Source: uWorkin


  • Exciting New Career Opportunity
  • Flexible workplace and collaborative team
  • Join ASX 100 Finance Leader and an organisation that really does make a difference
  • Varsity Lakes or Newstead Location

About the Role?

The role will deal exclusively in the Retention of our existing BOQ and Virgin Money customers. The objective to the team is to provide an additional line of defense in minimizing customers from switching to our competitors and/or identify cross sale opportunities.

Key Responsibilities

  • Responsible for managing daily leads and contacting customers after they initiate a Security Document Release request, Home Loan payout request to refinance to another Financial Institution
  • Responsible for actioning pricing requests from brokers and customers
  • Actioning payout requests received from brokers and customers
  • Proactively contacting customers as part of our fixed rate maturity campaign

About You?

Passionate about all things customer service, you will demonstrate previous experience in a similar position either in face to face or a call centre environment. To be considered you will have demonstrated the following:

  • Proven experience in sales and retention
  • Home lending experience required
  • Demonstrated customer relationship management skills
  • Excellent communication skills for both verbal and written correspondence
  • Tier 2

This is a fantastic opportunity to develop your career further, meet new people and join a motivated team of professionals.


Please note that from time to time rosters can change and we ask for you flexibility in this.

About Us

BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.

We support a flexible workplace and we are committed to an inclusive and diverse culture where differences are embraced!

Our Benefits

  • Flexible working arrangements
  • Discounted financial products
  • Salary sacrificing options
  • Paid parental leave
  • Paid volunteer days
  • Purchase annual leave
  • BUPA Corporate Plan
  • Employee Assistance Program (EAP)
  • Gym, shopping, technology and travel offers!

How to Apply

To apply for this role please follow the links or apply via our Careers Page.

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Required Skills

Required Experience