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Team Leader - Kyc Refresh

Bank of Queensland - Newstead, QLD

Banking & Finance
Source: uWorkin


  • Opportunity to join a reputable ASX 100 finance leader!
  • Be part of a newly established team
  • 12 months maximum term contract opportunity

About the role:

We have an exciting opportunity for a Team Leader to join the KYC Refresh Team and assist with the uplift of the Banks On-going Customer Due Diligence (OCDD) regulatory requirements in Australia and New Zealand. The KYC Refresh Team Leader will be accountable for leading, inspiring, developing and maintaining a high performance team within a dynamic and fast paced customer focused environment.

Key responsibilities will include:

  • Manage a team of up to 12 KYC Refresh Analysts to perform KYC due-diligence for low and medium risk customers that vary in risk and complexity.
  • Serve as the escalation point for issues regarding more complex client profiles, keeping leadership apprised of potential areas of concern.
  • Responsible for ongoing performance management, identify continuous improvement opportunities and contribute to ad-hoc project implementations.
  • Support and motivate the team in meeting individual and team targets
  • Conduct call quality control checks to ensure procedures are adequately followed and provide feedback to Analysts as required
  • Assist the KYC Refresh Manager with ongoing maintenance of relevant policies, procedures, guidance and checklists

About you:

To be considered for the role, you will possess strong knowledge in working across core banking systems (e.g. MyClient, Finesse, T24 and Infolease) as well as experience in both individual and non-individual customer types.

In addition to this you will display the ability to:

  • Act as a subject matter expert across various customer and entity types
  • Provide guidance and coaching to the team through quality control and assurance.
  • Communicate effectively and professionally with customer escalations and complaints
  • Coach, mentor and provide guidance to direct reports
  • Highly adaptable with a willingness to respond to the changing needs of the business, its customers and its people

About Us

BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.

We support a flexible workplace and we are committed to an inclusive and diverse culture where differences are embraced!

Our Benefits

  • Flexible working arrangements
  • Discounted financial products
  • Salary sacrificing options
  • Paid parental leave
  • Paid volunteer days
  • Purchase annual leave
  • BUPA Corporate Plan
  • Employee Assistance Program (EAP)
  • Gym, shopping, technology and travel offers!

How to Apply

To apply for this role please follow the links or apply via our Careers Page.

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Required Skills

Required Experience