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June

Client Services Officer, Student Services And Wellbeing, Adm...

Queensland University of Technology - Brisbane City, QLD

Government, Defence & Emergency
Source: uWorkin

JOB DESCRIPTION

The Client Services Officer provides high
quality services for student clients and
professional staff. A key facet of this role will
be the efficient organisation of appointments,
meetings and functions and the provision of
basic secretarial and logistical support. The
role also delivers professional frontline client
enquiry management services.

This position reports to the Business Services
Coordinator for supervision, workload
management and for Performance Planning
and Review (PPR).

Key responsibilities include:

  • Deliver a professional frontline enquiry
management service through timely and
accurate response, referral and follow up
of front counter, email and telephone
enquiries.
  • Manage enquires and appointments
through QUT systems including AskQUT,
Access Equity & Unihub/Event
Registration System.
  • Provide effective and intuitive diary and
bookings management for specialist
services.
  • Provide assistance with organising ad
hoc small functions and events, including
invitations, venue bookings, equipment
hire, catering and visitor travel and
parking.
  • Maintain basic office supplies and
resources.
  • Maintain student record-keeping systems
in accordance with QUT policy and
legislative requirements.
  • Compliance with health safety and
environment policies, procedures, hazard
reporting and safe work practices.


To ensure job flexibility the successful
appointee may be required to:

  • perform any other duties as nominated by
the University consistent with the relevant
classification descriptors detailed in the
Enterprise Agreement. Staff undertaking
any new duties will receive training;
  • participate in job rotation or multiskilling in
consultation with their supervisor;
  • work across campuses

Type of appointment
This appointment will be offered on an
ongoing, full-time basis.

Location

Gardens Point and Kelvin Grove Campuses.


Selection Criteria
1. Education, training and/or experience

equivalent to completion of an Associate
Diploma level qualification with relevant
work experience in an office environment.

2. Demonstrated experience in a fast-paced
customer service role, delivering high-
quality and confidential service whilst
managing competing demands.

3. Demonstrated written and verbal
communication and interpersonal skills,
including experience liaising with a diverse
range of clients to provide accurate advice
and solve routine problems.

4. Proven ability to collaborate and work
effectively as a member of a team, along
with the ability to work independently with
minimal supervision.

5. Demonstrated digital literacy with
intermediate level expertise in the
Microsoft suite (Word, Excel, PowerPoint,
Outlook), Acrobat Pro and the ability to
swiftly acquire competence in new
software and systems.

Remuneration and Benefits

The classification for this position is Higher
Education Worker Level 4 (HEW4) which has
an annual remuneration range of $73,283 to
$77,098 pa, inclusive of an annual salary
range of $62 453 to $65 705 pa and 17%
superannuation.

In July 2020 QUT staff voted in favour of a
variation to its Enterprise Agreements. The
variations were approved by the Fair Work
Commission in August 2020.

The variation impacts leave loading (for new
staff no loading will be paid or accrued during
the period the variation is in effect), salary
increases (the salary increase which was due
to occur in the first full pay period of December
2020 has been deferred until the first full pay
period of December 2021) and superannuation
(superannuation will be paid to staff as though
the salary increase which would have been
paid in December 2020 has taken effect and,
subject to the rules of the superannuation fund,
a defined benefit member will continue to make
contributions in alignment with the contributions
made by the University). A link to the variation
is here.




Beyond personal and professional fulfilment, a
career at QUT brings a broad range of tangible
benefits. With competitive remuneration
including superannuation, the University offers
real and generous benefits.

Information for applicants

The position is open to current staff members
of QUT who have unrestricted work rights in
Australia. Former QUT staff members who
were employed at 23 April 2020 are also
eligible to apply for this position. Please
indicate your eligibility within the application
questions. In support of our strategic priority of
Indigenous Australian success, Aboriginal
Australians and Torres Strait Islander people
who are not QUT staff are also eligible and
encouraged to apply.

For further information about the position,
please contact Rhian McDonald, Business
Services Coordinator, on (07) 3138 9854; or
for further information about working at QUT,
please contact Human Resources on
(07) 3138 5000.

Candidates who are interested in the position
are encouraged to apply even though they
may feel they are not strong on individual
selection criteria.

In assessing merit, the panel will take into
consideration “performance or achievement
relative to opportunity”. We recognise that
many staff today have a range of personal
circumstances, and career histories that
challenge traditional ideas of a staff
member. This may mean, for example,
prioritising the quality of achievement rather
than the quantity, as considerations of part-
time employment, career interruptions and
significant periods of leave are taken into
account when assessing performance or
achievement.

How to Apply
For further information and to apply, please
visit www.qut.edu.au/careers for reference
number 21640.

When applying for this position we encourage
you to upload your response to the selection
criteria.


Applications close 20 June 2021

Brisbane City, QLD

Government, Defence & Emergency




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