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Desktop Support Engineer

Robert Half - Brisbane City, QLD

Source: uWorkin


The Company

Have you ever wondered what it would be like to work for an organisation that is at the pinnacle of their industry? I am partnering with a university that is ranked inside the top 5% nationally and within the top 80 universities throughout Asia Pacific! You will have the opportunity to work for an organisation that sincerely cares about receiving high level staff and student satisfaction ratings.

The Role

You will have the opportunity to work alongside the National IT Manager who has been in the university for over 10 years. This university is very serious about internal promotion, career, and personal development. Rewind 10 years ago when the National IT Manager joined the university as a Service Desk Engineer Contractor - look where he is today!

He is the perfect person to guide you through the initial stages of this position and you'll benefit from his skills, expertise, and industry know-how to drive your career development forward on an on-going basis.

As the Desktop Support Engineer, you will be working in a close-knit team providing onsite support to all staff and students on campus. There will also be an element of supporting external and remote students that reside in other states.

Your Skills & Experience

  • An Information Technology related degree/certificate (Equivalent work experience will be considered)
  • Minimum of 2 years commercial experience within a Desktop Engineer position (Any IT related work in a university is highly regarded)
  • Ability to provide desktop break/fix in an ICT environment for staff and students including desktop/laptop computers, monitors, keyboards, desktop/network printers, operating systems, and applications.
  • Experience with prioritising workload to assist senior engineers with P1 and P2 incidents, provide updates and manage tickets to resolution.
  • Assist with systems administration duties including monitoring, and the maintenance of the servers. This also includes working in Microsoft's Active Directory, Exchange, and Office 365.
  • Windows, iOS and macOS administration, including MDM, Active Directory integration, software and hardware troubleshooting, and imaging

About you

Does this remind you of yourself?

  • Enthusiastic and a people person
  • Outgoing personality
  • Enjoy dealing with people face to face instead of remotely
  • Love working in a team environment
  • Able to work autonomously when needed
  • Great communication and written skills
  • Can translate technical issues into layman's terms
  • Passion for helping people
  • Want to enjoy work and have fun?

If this list aligns with your work style and you're willing to give it 100% effort, then I would strongly encourage you to apply!

What's on offer?

  • Long term career possibilities (look at the National IT Manager)
  • Work in a top 5% nationally ranked university
  • Work in a close-knit collaborative team
  • Parking onsite and accessible via public transport

Robert Half Ltd is committed to equal opportunity and we value diversity at our company. We do not discriminate based on categories protected under local law.

Apply Today

Please send your resume by clicking on the apply button or for further information, contact at on his mobile

Learn more about our Brisbane recruitment services: http://www.roberthalf.com.au/recruitment-agency-brisbane