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Senior Customer Service Officer, Loans And Debt Management

Queensland Government - Brisbane Airport, QLD

Any Industry
Source: uWorkin


You will support frontline staff to effectively deliver housing services to customers.

You Will Be

  • Providing advice, direction and leadership to Loans and Debt Management staff in the delivery and management of the department's products and/or the management of arrears and collection of debts whilst showing personal drive, commitment and integrity.
  • Providing accurate, clear and timely advice to management and staff as required.
  • Assisting in the preparation of correspondence, reports and submissions ensuring they are accurate and provided within the given timeframes and produced in accordance with departmental requirements.
  • Providing advice to customers and other stakeholders about the department's requirements in relation to eligibility, assessing, processing and settlement of loan applications and/or the payment of repayment arrears and the collection of customer debts.
  • Fostering and supporting effective working relationships with relevant internal and external stakeholders, in response to customer needs.
  • Ensuring that all enquiries received by the area are resolved in a timely manner through organisation and planning, including the use of innovation and change to achieve results.
  • Supporting policy implementation and continuous improvement to systems and processes through system appraisals to facilitate increased productivity.
  • Ensuring and maintaining the confidentiality of all information collected from customers.
  • Supporting and helping maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day to day operations.
Applications to remain current for 12 months

Occupational group Administration