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Service Desk Business Systems Officer

HAYS - East Toowoomba, QLD

Government, Defence & Emergency
Source: uWorkin


3-month ITSM focused contract for an IT Support Officer with a regional council in Toowoomba. ASAP start.

Your new company
Hays Technology are currently partnered with a regional council located in Toowoomba and are seeking to appoint a Service Desk Business Support Officer into a 3-month contract (immediate start to September 2021).

Your new role
In this role, you will be responsible for the implementation of business and system improvements within the IT Service Desk.
Your core duties in this role will include:

  • Using your high level of interpersonal skills to provide excellent customer service by undertaking a broad range of activities to support and enhance business functions
  • Offer IT advice and support on all Service Desk activities
  • Aid process and procedure improvements under the direction of the Service Desk Coordinator
  • Analyse IT Service Management via stakeholder engagement to identify and prepare improvement recommendations for the Service Desk Coordinator

What you'll need to succeed
  • Demonstrated Service Desk experience providing IT support to stakeholders and customers
  • Capable of implementing, monitoring, and delivering business and system improvements in an ITIL environment, ideally ITSM with the corresponding certifications
  • Demonstrated time management and organizational skills, including the ability to plan and organise your personal workload to achieve high performance standards

Previous experience working in local government would be advantageous, but not mandatory.

What you'll get in return
This opportunity offers you an hourly rate of $80-100 plus superannuation and a contract through to September 2021, with potential for extension.

Contract workers through Hays Technology also enjoy a wide range of benefits including:
  • Weekly pay cycles
  • Your nominated choice of superannuation fund
  • Online timesheet submission and approval
  • No hidden costs or payroll deductions for our services
  • Option to be engaged on a Pty Ltd basis (conditions apply)
  • Regular contact with IT consultants throughout the duration of your assignment

What you need to do now
If you're interested in this role, click 'Apply Now' to submit an up-to-date copy of your CV via our secure portal.

For further information about this role, please contact:

Caitlin Bills
Recruitment Partner
(07) 3243 3044

If this role isn’t quite right for you, but you are looking for similar Service Desk Business Support roles in Brisbane, the Gold Coast, or Regional Queensland please contact us for a confidential discussion on your career.

LHS 297508 #2515266

East Toowoomba, QLD

Government, Defence & Emergency


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