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Principal Public Trust Officer

Public Trust Office - Cairns City, QLD

Government, Defence & Emergency
Source: uWorkin


Full Job Description
An exciting permanent opportunity has opened for a customer focused professional to join the team at Public Trustee Cairns. If you are a committed, experienced and customer-focussed leader we want to hear from you. The Principal Public Trust Officer is responsible for the management of a work unit within the core business of the Public Trustee. The role will undertake the management of complex or sensitive estates in the role of financial administrator, trustee or executor and provide expert advice to management, clients and other staff members.
Job Type: Permanent
Position Type: Full-time
Location: Cairns region
Contact Name: Kirrily Turner
Contact Number: 07 4040 7340
Closing Date: 17-JUN-21

Key Responsibilities

Manage a work unit within the regional office structure, monitoring and supervising the performance and key activities of other staff members to ensure that goals and objectives are successfully met.
Review documents and provide advice and support with regard to file management, complex cases and customer enquiries including those escalated from staff members at a subordinate level.
Manage complex files on behalf of the regional office including deceased estates, disability services and trust matters in addition to complex enquiries from customers, beneficiaries, other stakeholders and the public.
Mentor and train other staff members, toward ensuring that customers receive efficient and high quality, cost effective service in key areas of operation.
Assist customers by providing professional assistance and advice relating to estate planning and Willmaking and any other matters falling into the area of the work group's responsibility.
Prepare statements of account in accordance with legislative standards and provide advice and reports as required to senior management and ensure the coordination and administration of office systems, financial reports, office accounts and monitoring systems are in accordance with audit requirements and Office policy.
Appear at Queensland civil and Administrative Tribunal (QCAT) and other tribunal hearings, as per site requirement.

To be successful in this role, you will have the following:
Excellent interpersonal and communication skills;
Demonstrated flexibility, agility and resilience;
The ability to deliver quality client experience outcomes in a complex and changing environment; and
A commitment to serving the community.

What's on offer?

In return, the Public Trustee offers comprehensive training and development, flexible work arrangements to assist in balancing work and personal life, as well as professional development to grow and enhance career opportunities and advancement within the organisation.

How to apply

To enable the panel to assess your merit, your application should include:

Your current resume which details your work experience and relevant information to this position.
A short statement (no more than one page) focusing on your knowledge, skills and attributes as outlined in the key responsibilities and key capabilities.
Contact details for two work related referees. At least one referee must be your most current or recent supervisor and have a thorough knowledge of your work performance and conduct within the previous two years.
All applicants must use the 'apply online' facility by visiting the Smart Jobs and Careers website www.smartjobs.qld.gov.auThis work is licensed under a Creative Commons Attribution 3.0 Australia License.

Cairns City, QLD

Government, Defence & Emergency


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