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June

Medical Reception And Conceirging For Multiple Allied Health...

GO Health Reception - Redland Bay, QLD

Customer Service & Call Centre
Source: uWorkin

JOB DESCRIPTION

YES YOU - Are you awesome at pro-active inbound customer care, scheduling, triage, cross referencing information, enjoy a range of different clients and projects to be involved in and using your brain to make decisions and feel apart of the business you work in? If Yes then becoming a Level 2 GOHealth Carer in Virtual Health Conceirge may be your next employment adventure righ here at GOHealth Reception - Redland Bay.

We are looking for a talented Level 2 Customer Contact offier or as we like to be called: GOHealth Carer to help predominately 5 days per week and every 3rd Saturday. Part-time = 55 hours minimum fortnight roster.

Need to be able to full fill shifts that have a start time of around 12pm-1pm and finish like 6-6.30pm on weekdays.

Our team is growing because the business's we are supporting are BUSY and need our help!

Do you?

-Loves providing exceptional customer/patient care, upbeat and working out ways to improve it.
-Naturally "In Service" and a little ambitious and have no issues with picking up the phone and engaging with callers.

- Already proven inbound customer care phone experience or scheduling experience with computer technology, work well in a team and can manage your own work under guidance.

-Excellent communication skills while using your online tools. You have great tone, language and can fill the gaps in a conversation. Also can you write with correct punctuation and english a well put together sms and email to a customer.

-Competence with computers is essential. (This means you are comfortable working on chrome, modzilla, google drive, emailfax, clicking in and out of Aps and programs. You find it easy to navigate using a mouse and going in and out of different screens)
-Loves scheduling and co-coordinating multi-modality therapists, practitioners and service people in different clinics around Australia.
-Hates doing unnecessary spreadsheets/tasks and not knowing the 'why' to things
-Compelled to honor your shift times and take responsibility for your customers and fellow team members.
-Willingness to learn

- has experience leading teams and bringing a team together to work well across a range of clients and elevate team spirit.

-Has energy and enthusiasm
If you love customer care, working in different online customer management systems, keen to learn, has a can do attitude and ready for a challenge with a happy, often funny work environment where the work is all about helping others, never boring and being thankful then please take action.We spend our days welcoming or welcoming back customer calls on behalf of different businesses (mainly holistic health, medical and service businesses) and log into their scheduling tools online and win appointments, reschedule and address cancellations.

We are the concierge for callers connecting them with the right practitioners and services who will then pay for services and return bringing their family and friends.

DO NOT APPLY unless you can write a Cover Letter to show how you think you can be our next awesome team member and links to what we are advertising as the job and your resume so we can promptly review.
You are also welcome to provide a video cover letter.

DO NOT APPLY if you are scared to answer the phone and have a conversation with someone on the end of the phone.

DO NOT APPLY if you can not type well with all fingers on the keyboard and use your mouse easily to find things.

DO NOT APPLY if you do not have your own transport to attend the Redland Bay Business Park Centre location.

DO NOT APPLY if your english is not awesome or you have trouble using google maps and finding locations. We provide directions to callers.

Bits to Know:
2 x Go Health Reception Carer Positions available
: (55)ordinary hours per fortnight with regular rostered shifts as a minimum. 4 shifts a week minimum.

: Your application must have an awesome cover letter and resume to apply for our positions. Please stand out in the crowd.
: These positions are on offer because we have business clients who want to use our services but we need more awesome carers to work around their business works. : We fall under the Modern Contract Call Centre Award MA000023 under the title : Customer Contact Officer Level 2 with a pay rate of $ 23.09 per hour ordinary hours.

1: Are you the right person the help our business clients with their customer care, scheduling and operations requirements? :

2. Awesome decked out operations centre at Jardine Drive Redland Bay Business Park.

3. Arriving on time for Shifts is a MUST. Shift time honoring is a priority because we are responsible for opening the phone doors for many health and service based businesses around Australia. There is 2 flights of stairs to current our centre but a lift available at our new centre.
4. Free car parking, great lunch venues around, good coffee and herbal tea lovers here, animal lovers and proud of our team culture.
5.: Yes we laugh here. Yes we need to be able to chat on the phone and type and find things through hour computers at the same time. We are people here that enjoy what we do and are in the business of helping other people. We actually do things here. Want to apply then please send in your awesome cover letter that let's us know how you can help and why you would be a great help and your resume. A Video cover letter is also welcomed.

Job Type: Part-time

Salary: $23.09 /hour

Location: Jardine Drive, Redland Bay Business Park Q 4156. It is vital you can drive to our work place. There is no bus.

Job Type: Part-time

Salary: $23.09 per hour

Job Types: Part-time, Permanent

Salary: $23.09 per hour

Job Types: Part-time, Permanent

Salary: $23.00 – $24.00 per hour

Benefits:

  • Employee mentoring program
  • Free food
  • Referral program

Schedule:

  • Day shift

Supplementary Pay:

  • Penalty rates

Experience:

  • customer service: 1 year (Preferred)

Work Remotely:

  • No

Redland Bay, QLD

Customer Service & Call Centre




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