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Hearing Support - Administration Officer

Justice and Attorney-General - Brisbane City, QLD

Administration & Secretarial
Source: uWorkin


Full Job Description
As a Hearing Support/Administration Officer, you will be responsible for providing general administrative tasks, registering and data inputting of QCAT applications, photocopying, supporting Tribunal decision makers and parties during Tribunal hearings, and assisting with front counter and telephone enquiries from the public.

  • Continious Applicant Pool* AO2 positions at QCAT are interchangeable and you may be allocated to different teams to meet business requirements. Hearing Support Officers may be required to travel within South-East Queensland (same day return), and travel to regional Queensland venues overnight and/or up to two to five nights.
Job Type: Temporary
Position Type: Full-time
Location: Brisbane Inner City
Yearly Salary: $50039 - $59587
Contact Name: Angela Eickenloff
Contact Number: Ph: (07) 35647514
Closing Date: 27-MAY-22

  • Undertake accurate computer-based processing and data entry using QCAT's file management systems and recording programs.
  • Prepare and update documents using Microsoft Office programs such as Word, PowerPoint and Excel.
  • Support Tribunal decision makers in the hearing room including monitoring of recording equipment, coordinating attendance of Tribunal users (including using telephone and video conferencing), and managing exhibits during hearings.
  • Effectively and efficiently manage the needs of clients and the general public by using appropriate questioning, problem solving, negotiation and conflict management skills.
  • Prioritise tasks in a fast paced and high-volume environment to ensure customer service standards and timeframes are met, and to ensure effective hearing support services are provided.
  • Provide accurate information to registry staff and Tribunal members in a professional and friendly manner.
  • Provide general administrative tasks as required by Team Leaders and/or Managers to support the delivery of services within QCAT.
Applications to remain current for 12 monthsThis work is licensed under a Creative Commons Attribution 3.0 Australia License.

Brisbane City, QLD

Administration & Secretarial


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