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Support Analyst, Bank Technology

RACQ - Eight Mile Plains, QLD

Source: uWorkin


Full Job Description
Support Analyst, Bank Technology(Job Number: 210000QR)


Interested in providing technical operational support, and application support for key banking applications?

As our new Support Analyst, you will also be able to advise on opportunities to improve reliability, stability and functional capability of business systems and processes across RACQ Bank.

This role will actively liaise between business stakeholders and suppliers/vendors as needs arises, to deliver successful ongoing operational elements of the key business systems and applications providing the best possible service to our members.

Key responsibilities:
Understands how systems support RACQ’s business processes and objectives
Ensures end user application support requirements are met
Responds to end user issues, diagnoses and resolves application support issues by priority level
Identifies opportunities to resolve additional problems that become evident during user requests
Provides after hours support on a rostered basis
Provides application administration for applications, ensuring application availability meets service targets, ensuring applications are maintained at appropriate software revisions

Key skills and experience;

Three years’ experience within an Application/IT support or Analyst role
IT Industry certification or qualification
Advanced proficiency in Microsoft Office Applications
Experience supporting multiple critical business systems
Strong knowledge of ITIL

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

We are committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you and how we can help you find your balance.

There are plenty of other perks, too.

Onsite parking, employee gym & café
Free Roadside Assistance, significant discounts on Banking, Assistance, Insurance and Travel products for you and your family
Significant discounts on holidays, theme parks, movies, new cars, experiences and so much more

Ready to apply? You’ve got this.

Please Note: you may be required to complete video interviews, psychometric testing, a medical and/or criminal history check as part of the application process.

RACQ is a Circle Back Initiative employer - we commit to respond to every applicant.

Questions? Please contact Zoe.mchaffie@racq.com.au or visit www.racq.com.au/about/careers/our-recruitment-process

Work Locations

Eight Mile Plains 2649 Logan Road Eight Mile Plains 4113