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Coordinator Enterprise Applications

City of Gold Coast - Bundall, QLD

Source: uWorkin


Full Job Description
Reference number 30562

Employment status Full Time
Directorate Organisational Services
Location Karp Court
Award - Classification City of Gold Coast Certified Agreement 2019 - Level 8 Step 1 - Stream A, Division 2, Section 1 10 Day Fortnight
Salary $111,568.87
Salary Details
Hours per week 40.30
Days per fortnight 10 (Ten)
Position summary

The Gold Coast is an outstanding global city proudly looking towards its future. We are inspired by lifestyle and driven by opportunity.

Here at the City of Gold Coast, our commitment to a shared set of values shapes our decisions, actions and behaviours towards achieving the City Vision and our many city priorities.

We aim high - we are passionate about delivering the best for our City
We add value - we are innovative and make the most of every opportunity
We work as a team - our people are great individually but unstoppable together
We take responsibility - we are committed to working safely, being trustworthy and owning our actions

About the Position

This position will coordinate Enterprise Applications within the Business Innovation and Technology Services(BITS) Branch. This role will be required to work with multiple vendors to support functions including performance analysis and maintenance for enterprise applications and lead and guide technical and functional system personnel involved with quality assurance, analysis, application development, change management, upgrades, and implementations. The position will need to be cognisant of multiple domains and interdependencies, not all of which are under the remit of this position. This role will need to manage the diverse teams and appropriate vendor relationships whilst delivering value to the business.

Key Deliverables of the position include:
Lead and guide a team of staff responsible for enterprise applications within the BITS Branch
As an effective communicator, build positive working relationships and maintain appropriate networks across the organisation
Participate with and drive Enterprise Program/Service Roadmaps, which includes all layers of the Application and the platforms they reside in and contribute to the operational and strategic plans in collaboration with Business Leaders to enable benefits to be generated for the organisation.
Set the approach to managing the delivery of business initiatives via operational and strategic business plans
Be actively involved and influence cross-directorate system discussions and initiatives.
Be responsible for providing expert advice and guidance in agile delivery and solution improvement by implementing best practice standards and guidelines to deliver value initiatives.
Manage and ensure that multiple vendors meet operational acceptance criteria.
Ensure that solutions are maintained in line with business demand expectations
Be responsible for the definition and management of backlogs of work in conjunction with the Product Owners and appropriate vendors
Implement processes and tools to enable your team to develop their understanding of solution capabilities and to provide comprehensive impact assessments across solutions
Provide leadership and mentoring of the enterprise applications team for continual improvement

About You

Hold a Bachelor Degree in Information Technology, or have at least five years demonstrable experience in the management and operational delivery of complex business-critical enterprise applications (including SAP, Service Now, Objective and ArcGIS)
Minimum 5 years of technical leadership experience in medium/large environments providing coaching and mentoring of technical and functional teams of various abilities and strengths
Demonstratable understanding of engagement with business and vendors, ensuring that corporate applications and their supporting platforms are highly available, resilient and secure
Experience in managing issues and escalation of high profile, high criticality technical issues in conjunction with Managed Service Providers and other vendors
Demonstrated expertise of vendor and contract management, preferably within a government environment.
A natural leader who champions change and develops people to achieve their personal and organisational goals
You have demonstrable experience managing large and diverse teams, managing change, and communicating with all staff levels, including at a senior level.
Demonstrated ability to coordinate multiple deadlines simultaneously.

In a 1-2 page cover letter, please detail how your experience aligns with the position's responsibilities and briefly explain why you believe you will be the most suitable person for the role.

What can the City of Gold Coast offer you?

Working for the City of Gold Coast is both challenging and rewarding. You will enjoy:

working within a culture that promotes a healthy work-life balance with nine-day fortnights and flexible working arrangements;
a friendly and supportive team where you will be recognised and rewarded;
opportunities for professional development training and study assistance to enhance your career progression;
a competitive remuneration plus up to 12% employer superannuation contribution and options to salary sacrifice;

See what other benefits the City can offer you here: https://www.goldcoast.qld.gov.au/council/council-jobs-222.html

The Selection Process

As part of our selection process, you may be required to undertake a one-way video interview via SparkHire, and a face to face interview or virtual interview via Microsoft Teams or Skype. You may also be required to undertake police checks, employment history checks, qualification checks and drug and alcohol testing in accordance with Australian Standards and Council's procedures.

Please note applications for all of our vacancies close at 10.30 pm on the listed closing date.

To our valued community; As the novel coronavirus COVID-19 continues to impact our community and daily lives, we want to assure you that we are monitoring developments very closely and taking all appropriate action. Keeping this in mind, please be aware that our recruitment process, while going ahead, may take longer than average, and we ask that you remain patient during these prolonged periods.

Screening questions Desirable: Do you hold a current Drivers Licence Class C Car?
Essential: Do you hold a Bachelor in Information Technology, or instead have developed through equivalent roles the business experience and knowledge to perform our positions requirements? Please provide details.
Essential: Please describe your experience in managing large and diverse teams, managing changes across teams, and communicating with all levels of staff, including senior executives.
Essential: Please provide details of your demonstrated vendor management skills and experience.
Essential: Please describe your experience with managing enterprise applications across an organisation, preferably within a government environment.
Contact person Sue Hunter
Contact number 0755816924
Alternate contact person Cath Drinkwater
Alternate contact number 0755829586
Closing date 20/06/2021