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Job Coach

BEST Employment Limited - Warwick, QLD

Voluntary, Charity & Social Work
Source: uWorkin


Full Job Description
Full Time position
Generous salary sacrifice arrangements
Become part of our community focused culture
Optional RDO arrangements
Additional company perks including option to purchase additional leave

Use your exceptional people skills to provide high quality, professional assistance to job seekers to help them find a job and keep it.

The Role:
The successful applicant in this role will be responsible for providing assistance and support to Job seekers / Participants which assists them to get a job, and keep it. This involves ensuring that all contacts with Job seekers / Participants are job focused and that attention is focused on what they can do, not what they can't do. No previous experience in employment services is necessary as full training can be provided.

This position will be a full time based at our Warwick office.

Responsibilities will include

Develop a quality, proactive and individually tailored approach for assisting each Job seeker
Use your great computer skills to ensure each Job seeker has a high quality, up to date, resume
Ensure that regular contact is maintained with each Job seeker to discuss their job search progress and offer any support that may help them
Keep up to date with current vacancies listed with BEST that may suit our job seekers and take proactive steps to ensure they are connected to suitable opportunities
Maintain an up to date knowledge of local support services such as counselling, literacy support, housing etc. and make referrals to these services when required
Constantly motivate and encourage job seekers to remain proactive in finding their own employment
Ensure that a high level of contractual compliance is maintained at all times
Job Coaches may undertake specialist roles such as Disability Employment Services, Work for the Dole (WfD) Specialist or Youth/Indigenous/Mature age Specialist.

What are we looking for?

Self-motivated with a positive attitude
Target driven
Exceptional people skills
The ability to engage and work effectively with people from diverse backgrounds
Excellent time management skills with the ability to multi-task
Proven conflict resolution skills and an ability to diffuse potential situations

About BEST:
BEST Employment Ltd. is a regional based, not for profit Company limited by guarantee. We provide a range of services (contracted Government Services, Community Services and fee for service) over a massive geographic area with our Head Office based in Inverell, NSW. We have over 200 staff members working from 20 offices across North West NSW, Far West NSW and the Darling Downs area in QLD.

BEST is both well recognised and justifiably proud of its proven record and reputation as a high-performing and high quality service provider.

Working for BEST:
As an employee of BEST you can become part of our community focussed culture and contribute to the diversity of our company. BEST employees come from a wide variety of different backgrounds and professions. Our employees enjoy competitive Wages, optional Rostered Day Off arrangements and statutory leave. Due to our status as a Not for Profit, Public Benevolent Institution, we are also in a position to be able to offer our staff very generous optional salary sacrifice arrangements and many other benefits.

The base Award wage for this position will fall under the Labour Market Assistance Award 2010. The rate offered will be determined by previous relevant experience, skills, local labour market knowledge etc.

BEST is also very supportive of encouraging staff to seek training and development opportunities. We offer all eligible new staff the option of entering into a traineeship arrangement to gain formal qualifications whilst on the job.

Please follow the instructions in the online application.

Please note that only one file can be uploaded to your application. We recommend that applicants combine the below items into a single document for upload.

We will be looking for applications that include the following items:

Cover letter - please give us a brief overview of your previous relevant experience and include how your skills are relevant to this role
Selection Criteria Responses- The selection criteria for this position are outlined below. Your responses to the selection criteria should be attached at the end of your cover letter. Please respond to each criteria individually (with headings) and provide relevant examples.
Current resume - please include at least two (2) contactable work related referee's

Selection Criteria:

A current Car Drivers Licence (class C or above);
Excellent communication skills (both verbal and written)
Demonstrated ability to motivate people to achieve goals;
An understanding of the barriers that may stop people from gaining employment;
An awareness of the support services available in the local and surrounding areas;
Excellent time management skills and the ability to organize and priortise workloads;
An ability to work in a fast paced, target driven environment;
Good computer skills including Microsoft applications, Internet and Email;
Proven understanding of Privacy and Confidentiality Principles.


Previous experience and/or relevant qualifications in either the Employment Services or Community Services industries would be highly regarded, but is not a requirement.

Applicants must be willing to undertake a pre-employment police check and Working with Children Check (Blue Card).

The closing date for applications will be COB Monday 14 June 2021.

For further information or to have a confidential discussion regarding this opportunity with BEST, please contact:

Jennifer Duff (Performance Manager): 0472 803 811 or

Julie Sills (Human Resources Manager): 0457 411 235

Warwick, QLD

Voluntary, Charity & Social Work


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