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June

Manager, Customer Service Centre, Information Brokerage

Housing and Public Works - Brisbane City, QLD

Customer Service & Call Centre
Source: uWorkin

JOB DESCRIPTION

Full Job Description
Love Customer Service and Managing People? This role could be just the thing for you!

You will be responsible for effectively leading and managing the Customer Service Centre which is responsible for the provision of premium customer service support to clients.
Job Type: Permanent
Position Type: Flexible-full-time
Location: Brisbane Inner City
Yearly Salary: $99243 - $106314
Contact Name: Ashley Booth
Contact Number: Ph: 0410 608 061
Closing Date: 17-JUN-21

As Customer Service Centre Manager, you will:
  • Manage and lead the team in the delivery of daily client support in line with Service Level and Operational Agreements.
  • Implement and manage effective HR management practices including operational planning, performance management, and training to maximise the quality of service to clients.
  • Lead the management, implementation and execution of Customer Service Centre processes to achieve a consistent approach to support the Information Brokerage products.
  • Coordinate the Incident Management process in the event of a service failure, by synchronizing and managing the involvement of the Customer Service Centre.
  • Interpret, develop and produce business performance reports, metrics and trending data relating to the Customer Service Centre and Incident processes and provide high level advice to senior management on the development of customer service strategies.
  • Partner with Information Brokerage business units, as required, in the development of new business and content, providing advice on service delivery standards.
Applications to remain current for 12 monthsThis work is licensed under a Creative Commons Attribution 3.0 Australia License.

Brisbane City, QLD

Customer Service & Call Centre




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