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Patient Services Officer - Casual (Charters Towers)

Queensland Health - Townsville Hospital and Health Service - South Townsville, QLD

Government, Defence & Emergency
Source: uWorkin


Full Job Description
The Townsville Hospital and Health Service is the largest tertiary health service in northern Australia; we are responsible for the delivery of healthcare services, education and research within a region covering over 149,500km with a population of approximately 250,000 people.

The Charters Towers Rehabilitation Unit is currently seeking a Patient Services Officer to join their team on a casual basis.

Charters Towers Rehabilitation Unit (CTRU) is a 27 bed residential facility offering extended care, rehabilitation, and dual disability treatment for people who have long term residual and complex mental health needs.

Job Type: Casual
Position Type: Full-time
Location: Townsville region
Contact Name: Sharon Sheehan
Contact Number: 07 4433 3000
Closing Date: 09-JUN-21

The Townsville Hospital and Health Service vision is one of excellence... to emerge the leader in health care, research and education for regional Australia.

Do you have what it takes to make a substantial contribution to our vision?

Are you:
Excited to take the next step in your career mission?
Passionate, committed and dedicated to your profession?

About your opportunity
This role delivers exceptional person-centred customer service to patients, their families and the public. The role works collaboratively as a member of the administrative team and provides quality support to deliver a high standard of organisational and patient-focused outcomes.

Key duties include;

Build good relationships with patients, their families and work colleagues by using strong communication and negotiation skills to understand customers' needs and deliver a service that meets their needs with adherence to policy and standards.
Access and utilise a wide variety of relevant patient and corporate information systems to accurately record all demographic and other mandatory patient information relative to work environment.
Maintain a high level of proficiency of relevant patient intake, admissions, bookings and discharge models to achieve effective and efficient patient flow by maintaining knowledge of and adhering to standardised health administration processes specific to the clinical working environment of the role.
Exercise judgement where necessary to solve immediate problems in situations where precedents have been set and procedures outlined.
Work as a member of a team and foster team spirit by building and maintaining cooperative relationships and adapt to changing demands to deliver effective customer services.
Use initiative, workload management and prioritisation skills to achieve defined individual work targets and contribute to wider team goals in a changing environment.
Continually seek ways to improve service delivery and achieve organisational goals via development of professional skills and personal growth.
Participate in the development, implementation, review and maintenance of internal systems, processes and work practices. Identify and report areas for improvement to existing processes.

What's on offer?

Casual rates of $40.58 to $45.36 p.h. (AO3), 17.5% leave loading, 12.75 % employer contribution to superannuation. Other employment benefits may include: professional development, salary sacrificing options, shift and locality allowances, corporate discounts, wellness programs and the Employee Assistance Program.

Why make the move? Discover Charters Towers

Charters Towers is one of the most beautiful inland cities in Queensland, with its unrivalled architecture and unique history, Charters Towers is a surprising pleasure and a delight to live in and visit. Take a step back in time and discover this enchanting outback town which is just an hour and a half west of Townsville. Driving through the streets of Charters Towers is like viewing a living montage of Australian history and heritage.

For a confidential discussion please contact Sharon Sheehan on 07 4433 3000.
Applications close on Wednesday 09 June 2021.

Unsolicited resumes from recruitment agencies will not be accepted.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

South Townsville, QLD

Government, Defence & Emergency


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