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Switchboard Operator (Casual)

Queensland Health - Townsville Hospital and Health Service - South Townsville, QLD

Government, Defence & Emergency
Source: uWorkin


Full Job Description
The Switchboard Administrator role provides a professional and courteous switchboard service to staff and customers of the health service ensuring appropriate action and response within suitable timeframes. This position participates in a 24 hour roster, 7 days a week.

The Townsville Hospital and Health Service is the largest tertiary health service in northern Australia; we are responsible for the delivery of healthcare services, education and research within a region covering over 149,500km with a population of approximately 250,000 people.

Job Type: Casual
Position Type: Non-Standard-Hours
Location: Townsville region
Contact Name: Susan Lucas
Contact Number: 07 4433 1008
Closing Date: 14-JUN-21

As an employer our goal is to be a GREAT PLACE TO WORK and we are committed to securing and maintaining an exceptional workforce.

What's on Offer?
Generous casual rates of $40.58 - $45.36 p.h. (AO3) and 12.5 % employer contribution to superannuation.

Other employment benefits may include professional development, shift allowances, access to corporate discounts, staff wellness programs and the employee assistance program.

About the role

Efficiently operate switchboard equipment by responding professionally to all incoming calls to the hospital, ensuring that the caller is transferred or redirected correctly and in a timely manner.
Perform general administrative duties to contribute to the effective daily operations of the Switchboard & Interpreter Services Unit. This will include maintenance of on-call information for medical and allied health staff.
Communicate regularly with all departments of the hospital to maintain accurate and current records for effective switchboard operations.

The ideal candidate will demonstrate:
Ability to exercise personal judgement and initiative in the provision of efficient telecommunication services, including problem resolution and emergent response.
Extensive customer service experience and knowledge of general office and reception duties, preferably within a Health Care environment.
Ability to work with minimal supervision maintaining discretion and exercising judgment where necessary, to resolve problems within the scope of your role in situations where precedents have not been set and procedures not defined.
Ability to communicate effectively and courteously to all levels, including members of the public and patients.

This position will require the ability to work varied hours in compliance with operational hours of the Switchboard Services Unit.

For additional information regarding the responsibilities and/or other requirements for this position please refer to the role description.

About the location
Townsville is a vibrant, dynamic city; it is the largest urban centre in Northern Australia and is the gateway to the world famous Great Barrier Reef, stunning beaches, rainforests and the Outback. With over 300 days of sunshine a year Townsville offers the perfect laid-back coastal lifestyle with all the benefits of big city living. It is a great place for families, couples and individuals to call home.

Informal enquiries are welcome, please contact Susan Lucas on (07) 4433 1008. Applications close on Monday, 14 June 2021.

Please note that unsolicited resumes from recruitment agencies will not be accepted.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

South Townsville, QLD

Government, Defence & Emergency


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