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Principal Customer Service Officer

Transport and Main Roads - Logan Central, QLD

Source: uWorkin


Full Job Description
The Department of Transport and Main Roads is seeking a high performing and innovative AO3 Principal Customer Service Officer to join its team in Emerald.

Job Type: Permanent
Position Type: Full-time
Location: Rockhampton region,Central West Qld
Yearly Salary: $63334 - $70618
Contact Name: Dan Erlangsen
Contact Number: PH : 07 4652 8223
Closing Date: 16-JUN-21

In the role of Principal Customer Service Officer you will deliver the products and services relevant to a Customer Service Centre in a highly efficient, effective and courteous manner. You will contribute to improved office efficiency through development of high level knowledge and skills as well as monitoring quality standards in order to meet departmental operational and policy objectives and legislative requirements. You will be responsible for providing a consistently high standard of customer service and support to customer service officers, trainees and other staff.

Accountabilities include:
  • Provide a quality service to customers and resolve specific customer problems in an efficient and courteous manner.
  • Provide technical advice, support and mentoring role to customer service officers, trainees and other staff in a wide range of systems, products and services relevant to a Customer Service Centre.
  • Provide the public with accurate and relevant information in response to their enquiries.
  • Monitor the quality of products and services provided through the Customer Service Centre and report to management on problems/solutions.
  • Conduct operational and administrative tasks within the office to ensure maximum efficiency in service delivery eg maintenance of registers/report action, office equipment etc.
  • Reconcile monies, including banking and suspense accounts, to ensure relevant finance standards and audit requirements are met.
  • Assist in the identification of staff training and development needs and organise/conduct relevant on the job training.
  • Prepare general correspondence.
  • Ensure security systems are observed.
  • Consult with management, staff and clients on matters of policy, procedures and standards.
  • Contribute positively within a team environment.
  • Supervise the operations of the Customer Service Centre in the absence of the Manager (Customer Service Centre) and/or the Senior Advisor (Service Management).
Applications will remain current for 12 months.

Job Ad Reference: QLD/374964/21

Closing Date: Wednesday 16 June 2021This work is licensed under a Creative Commons Attribution 3.0 Australia License.