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June

Client Information Officer

Legal Aid - Brisbane City, QLD

Customer Service & Call Centre
Source: uWorkin

JOB DESCRIPTION

Full Job Description
Legal Aid Queensland is seeking expressions of interest for a continuous applicant pool. As vacancies arise, applicants from the pool will be considered for positions. This is an outstanding opportunity for a customer service professional to take on a demanding and rewarding role in a state-wide in-bound call centre. Established in 1997, Legal Aid Queensland's Client Contact Centre plays an important role in our state's justice system, providing more than 145,000 people each year with free legal information and referrals to other services. As a client information officer, you will help people identify their legal problems, explain their legal rights and responsibilities, and provide information about how to apply for a grant of legal aid. You will also assess whether people need further legal help and organise for them to be booked in for legal advice with a lawyer.
Job Type: Temporary
Position Type: Part-time
Location: Brisbane Inner City
Contact Name: Trina Holmes
Contact Number: 07 3917 0798
Closing Date: 31-DEC-49

Your responsibilities include:
Manage all incoming calls to the organisation by identifying client requirements and meeting these wherever possible over the telephone.
Provide information by telephone about legal processes, Legal Aid Queensland guidelines and referral agencies.
Participate in skill development processes, including call monitoring, on-the-job and group training.
Help improve information databases by providing regular feedback on the information's appropriateness and use.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

Brisbane City, QLD

Customer Service & Call Centre




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