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Customer Service Manager

O'Brien Glass Industries Limited - Meadowbrook, QLD

Customer Service & Call Centre
Source: uWorkin


  • Competitive salary package
  • Employee benefits program 
  • Work life balance, flexible roster and weekend shifts available!
  • Our Meadowbrook AutoGlass Branch is seeking a highly-motivated, enthusiastic and passionate Customer Service Manager to deliver first class service to our new and existing customers.

    About us ...

    At O'Brien®, we put our customer at the heart of everything that we do, serving more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien® is also part of Belron®, the world's leading glass specialists operating in 35 countries.

    About the Role …

    Our Customer Service Team is the first point of contact to our Customers. Therefore this role requires excellent listening, communication and understanding skills. You may also need to make out-bound calls, depending on the needs of the customer.

    You will be supported by a team of experienced leaders and will have access to a range of benefits. You will receive training as well as ongoing coaching and support. 

    In this role, you will be required to undertake the following duties: 

    • Manage customer service team and support day to day running of the branch
    • Providing first class service to all customers using your amazing people and communication skills
    • Receive customer complaints and attempt to resolve and / or refer to management as appropriate for resolution / follow up
    • Keep customers appraised of delivery lead-time
    • Undertake repair inspections, converting repairs to sales where appropriate
    • Raise Job Authorities and invoices by utilising branch computer system.
    • Be a valuable member of our team, contributing to our success and actively helping to create a positive environment

    About you …

    You will have already worked in a retail, office or customer service and/or sales role, can quickly build rapport and strive to deliver exceptional customer service at all times.

    To be successful in this role you would need to possess the following: 

    Essential skills & competencies:

    • A true passion for delivering customer service excellent
    • Experience in managing/leading teams in a busy environment
    • Confident, engaging approach and a natural ability to communicate
    • Resilience and the ability to work in a complex and changing environment
    • A strong desire to succeed
    • Outstanding verbal and written communication skills
    • Excellent self organisation and time management skills

    Experience and Qualifications:

    • Retail, office or customer service experience
    • Intermediate to Advanced computer skills
    • Management/Supervisor Experience

    If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you!


    No recruitment agencies please

Meadowbrook, QLD

Customer Service & Call Centre


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