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Retail Training And Content Manager

HP - Victoria Hill, QLD

Source: uWorkin


Job Description

  • Applies intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.


Opportunity analysis.
  • Gathers and assesses customer technical needs.
  • Identifies related needs (lead generation, opportunity expansion).
  • Identifies site-specific parameters and constraints that impact the solution.
  • Identifies probable competition.
  • Solution Planning and Design.
  • Solicits inputs from other experts as required.
  • Investigates and optimizes a solution's fit to the requirements of an opportunity.
  • Adapts solution design to new requirements.
  • Establishes the validity of a solution and its components.
  • Generates an implementation plan with timelines for the solution.
  • Creates the appropriate test plan as required.
  • Anticipates some of the potential challenges for the proposed project plan.
  • Assists peers in area of expertise as needed.

Client/customer relationship.
  • Maintains excellent communications with customers.
  • Create excellent Content Video library of material for Retail Sales Staff on core products Print and PC.
  • Advances opportunities through the use of effective consultative selling techniques.
  • Builds customer loyalty through being a trusted advisor.
  • Strong Presentation Skills to wide range of Retail Sales People and Head office staff.
  • Partners effectively with others in the account to ensure problem resolution and customer satisfaction.

Team collaboration.
  • Actively supports the account team with solution advice, proposals, presentations, and other customer communications.
  • Engages appropriate additional technical resources as needed.
  • Provides support to deals in the pipeline where needed.

Education And Experience Required
  • Technical University or Bachelor's degree preferred.
  • Typically 3-5 years’ experience in technical selling.
  • Technical and/or solution experience in industry.
  • Knowledge and Skills:
  • Technical/Solution acumen.

HP Portfolio knowledge.
  • Demonstrates a basic knowledge of HP solutions, including HP Services.
  • Demonstrates strong technical capabilities in assigned area of specialization.
  • Understands data business centre components and how IT is used to address business needs.
  • Demonstrated ability to work as a contributing team member for large complex projects.
  • Has a high level understanding of the HP product roadmaps for BU's within area of specialization.
  • Has demonstrated hands-on level skills with some of the technology.

Business acumen.
  • Understands basic financial and accounting concepts.
  • Understands customer value chain concepts.

Industry acumen.
  • Understands basic business structures and processes in assigned area of responsibility.

Solution selling.
  • Demonstrates good questioning techniques and related communications skills.
  • Strong technical selling skills.

About HP

You’re out to reimagine and reinvent what’s possible—in your career as well as the world around you.

So are we. We love taking on tough challenges, disrupting the status quo, and creating what’s next. We’re in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.

HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.

Our history: HP’s commitment to diversity, equity and inclusion - it's just who we are.

From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves, while being a part of something bigger than themselves. We celebrate the notion that you can belong at HP and bring your authentic self to work each and every day. When you do that, you’re more innovative and that helps grow our bottom line. Come to HP and thrive!