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June

Guest Service Agent

AccorHotels - Brisbane City, QLD

Hospitality, Travel & Tourism
Source: uWorkin

JOB DESCRIPTION

Full Job Description
Mantra on Queen is minutes from restaurants, shops, galleries, museums, parks and Brisbane’s main sporting stadiums. Offering fully equipped apartments with stunning views of the city and the Brisbane River, it’s big with family popping up for a weekend. Weekdays, the property’s corporate and social meeting facilities swing into action, while our restaurant, Cook & Co, is the go-to for a truly locally inspired Breakfast, Lunch and Dinner.

We are currently looking for a motivated, bubbly and vibrant Guest Service Agent to join our friendly Front Office Team.

As our next Guest Service Agent, you will:
Deliver service excellence, from check in to check out and everywhere in between
Often be the first point of contact for guests and visitors
Be responsible for completing a wide variety of front office tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations and maintaining guest accounts
Provide guests and visitors with local information from your vast array of knowledge regarding the neighbourhood attractions and amenities

What we are looking for:
Someone who goes the extra mile to provide a memorable guest experience with the ability to multitask
The ability to work under pressure and think on your feet to quickly resolve issues is required
Strong communication skills and pride in personal presentation
A passionate person who is able to make both their colleagues and guests smile
Someone with apparent energy and a positive attitude, that they will bring with them to every single shift
A genuine customer service focus and a strong dedication to always making our guest’s smile during their stay

Why work for Accor?

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

We live and breathe by our four principles:
People Crave Belonging
People Want the Real Deal
Every Person has a Story
People Hate to be Wrong

In return for your commitment, we provide fantastic career and training opportunities and excellent working conditions with a supportive and fun team. In addition, we will provide you with hotel discounts and benefits worldwide. Click ‘Apply’ to begin your journey!

Brisbane City, QLD

Hospitality, Travel & Tourism




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