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Customer Analytics Specialist

Michael Hill - Murarrie, QLD

Source: uWorkin


Based in our Support Centre in Murarrie, Brisbane, and part of our eCommerce team is a new opportunity for a curious and data driven Customer Analytics Specialist at Michael Hill.

This hands-on role will be responsible for delivering data-driven, actionable insights to solve customer journey challenges and optimise commercial opportunities. This is a collaborative opportunity, working cross functionally across teams to design and implement test and learn strategies, while providing ongoing and ad-hoc reporting.

More about the opportunity:

  • Surface, transform and distil web and commercial datasets into actionable insights and visualizations for the eCommerce team and its interdependent departments.
  • Identify, interpret and analyse data using linking and statistical techniques to address business opportunities, including the identification of trends and/or patterns in data sets, and to create inference or insights
  • Providing strategic analytical and support to teams to deliver results for both sales and marketing utilising internal sales data, syndicated data and customer data
  • Identify and action work flow automation initiatives to improve data sharing fluidity
  • Communicate laterally across the organization to ensure data capturing requirements are clearly identified and apply data validation techniques
  • Prepare and maintain technical documentation and an up to date repository
  • Engage and build strong relationships with stakeholders across the organisation

More about you:

  •  Strong skills with SQL, including querying, manipulating and merging data across multiple sources
  • Experience working with a technical toolkit including (or similar) Google Analytics, SQL, PowerBI and Excel
  • Experience in identifying, understanding, and seeking opportunities to develop and deliver proactive analytics & reports that inform decision making.
  • Investigate and interrogate existing business data to find correlations, merge insights and build datasets for reporting.
  • Experience with BI dashboarding/reporting tools (Power BI/Tableau/Data Studio or similar)
  • Excellent analytical and technical skills in SQL and ideally Power BI (or similar) as well as modelling techniques to query and manipulate data from multiple sources
  • Demonstrated stakeholder management and communications skills with the ability to translate your insights into simple to understand business language
  • Experience analyzing omnichannel user behaviour, conversion data and customer journeys, funnel analysis and multi-channel attribution is very beneficial
  • Strong commercial acumen
  • Hold a relevant Tertiary qualification 
  • Collaborative, a keen learner and are calm under pressure. 

At Michael Hill we offer: 

  • A supportive, diverse and inclusive team - Join a team at the core of Michael Hill’s digital transformation
  • A commitment to your professional development
  • Exposure to global experiences and audiences
  • Discounts across our full range of brilliant products