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Coordinator Customer Service

Rockhampton Regional Council - Rockhampton City, QLD

Customer Service & Call Centre
Source: uWorkin


Full Job Description
Coordinator Customer Service

Contract Full Time (4 years)
Supportive Work/Life Balance
Attractive salary package circa $127,000 per annum (including superannuation)
Location - Rockhampton

Your new role

Do you have experience managing high performing teams providing excellent customer service and looking for your next challenge?

A great opportunity exists for a Coordinator Customer Service to join Council’s Finance section. The Coordinator will be responsible for managing Council’s Customer Services team, including the unit’s human and physical resources in an efficient and cost effective manner.

You will provide advice as the customer service subject matter expert to drive a customer service focussed culture throughout the organisation committed to Council’s values and strategic objectives. Confident in your report writing abilities, negotiation skills and interpersonal skills, you will be an experienced communicator and have an innate ability to build relationships across Council.

If you enjoy the identification and implementation of continuous improvement whilst leading and guiding a team submit your application now.

This position requires the completion of a satisfactory Criminal History Check - Police Certificate (Australia Wide Name Only Police Check).

What we are looking for

An ability to make a positive contribution to the Customer Service Team through leading by example and by mentoring and coaching CSOs to best represent Council to the community.
A highly developed knowledge in customer service operations and call centre.
Well-developed people management skills and the ability to bring out the best in the staff to be highly competent and functional Customer Service Team.
Strong communication skills with the ability to problem solve, build relationships with all stakeholders and provide the best customer experience.
Ambition to ensure that all outcomes, targets and regulatory responsibilities are met with optimum efficiency and effectiveness.

What you'll get in return

As an employee of Rockhampton Regional Council, you will join a diverse and innovative team of more than 900 employees supported by good leadership, who proudly deliver services and make a difference to the lives of people living and working within the region.

A large employer with a strong values driven culture
A generous superannuation scheme - Up to 18% superannuation (conditions apply)
Ongoing training and development opportunities
Corporate membership discounts
Payroll deductions and salary sacrifice options
Wages paid fortnightly
Employee Assistance Program
Fitness Passport and active social clubs

What you need to do next

To apply for this opportunity, please submit two documents:
1. A 3-4 page Cover Letter addressing the Application Criteria below;

2. Your Current resume.

Application Criteria

  • Demonstrated extensive experience and knowledge of statutory and operational requirements relevant to customer service and call centre operations in a local government (or equivalent) environment.
  • High-level communication and negotiation skills with the ability to build effective working relationships with key stakeholders.
  • Supervisory experience with ability to lead, mentor and motivate staff to promote a positive culture and achieve high quality results.
  • Highly developed planning and management skills with strong capacity to achieve set goals and meet deadlines within a reactive environment.
  • Demonstrated high level financial skills with ability to develop and manage the unit’s operational and capital budgets.
Please use Council’s cover letter template and ensure you clearly label each Application Criteria in your cover letter.

Click the ‘Apply’ button above to complete your online application.

Applications Close: Monday 21 June 2021 at Midnight (AEST)

Rockhampton City, QLD

Customer Service & Call Centre


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