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Industry

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5

June

Retail Customer Service Officer - Mount Isa

Australia Post - Mount Isa, QLD

Retail
Source: uWorkin

JOB DESCRIPTION

Full Job Description
Job no: 11223344
Brand: Australia Post
Categories: Retail & Customer Service
Work type: Casual Part Time
State: QLD
Location: Mt Isa

Mount Isa Post Office
Casual Opportunity
Competitive hourly rate + 12% super
Fully Paid Training Program
Entry Level position within an iconic Australian brand

About your new company:
Every year, all over Australia, around one million customers walk into one of Australia Post’s 4,400 Post Offices. And it’s our retail teams who make sure that every experience they have is a great one.

So if you have not just a knack for great customer service, but a real passion for connecting with people from all walks of life, then you’ve come to the right place.

As a Retail Customer Service Officer you will be:
Working casually across Monday to Friday - varied shifts between 8:30am - 5:30pm.
Saturdays available also if interested.
Performing customer sales and service transactions
Managing high value transaction accurately - which includes handling and processing cash, cheques, credit cards and EFTPOS
Conducting and processing a number of identity services transactions, including Australian Passport Interview
Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
Assisting customers with mail lodgements and associate costs
Building rewarding relationships with customers by understanding their needs
Assisting with administrative duties such as stocktaking and record maintenance

A bit about you:
You’re a flexible individual who is able to work across a roster spanning Monday to Friday
You enjoy working in a team environment
You have a background in customer service and/or cash handling
You can lift up to 16kg of mail repeatedly and able to stand up for most of your shift
Able to commit to 12 weeks part time fully paid training - Monday to Friday, 4 hours a day (20 hours a week).

What’s in it for you?

If successful, you’ll be joining an organisation that encourages diversity and inclusivity. You will have the opportunity to learn from the best in the business and take part in extensive training to hone your customer service skills.

Your new company strives to support its employees by providing growth opportunities within a high functioning and collaborative environment.

Equal Opportunity Employment Statement

For us, a diverse, inclusive and enjoyable culture is the foundation for great work. It’s why we encourage applications from people of all ages, nationalities and cultures, and promote a flexible way of working that enables a genuine work-life balance.

Plus, our unique scale and scope means there are outstanding opportunities for career growth and personal development, whatever your ambitions.

Ready to take the next step in your career?

If you’re excited about the opportunity to be part of a team that is deeply committed to customer service for all Australians, then apply today!

The Australia Post philosophy

For us, a diverse, inclusive and enjoyable culture is the foundation for great work. It’s why we encourage applications from people of all ages, nationalities and cultures, and promote a flexible way of working that enables a genuine work-life balance.

Plus, our unique scale and scope means there are outstanding opportunities for career growth and personal development, whatever your ambitions.

Ready to take the next step in your career?

Get started by registering your interest.

We're working hard to create an inclusive workplace that reflects the diverse communities we serve. If you require adjustments at any stage of the recruitment process, please reach out to the Talent Acquisition Diversity Team at inclusivecareers@auspost.com.au.

Advertised: 04 Jun 2021 E. Australia Standard Time
Applications close: 25 Jun 2021 E. Australia Standard Time