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Case Manager - Federal Government

DFP Recruitment Services Pty Ltd - Brisbane City, QLD

Government, Defence & Emergency
Source: uWorkin


Full Job Description
Multiple opportunities available with Fed Gov
Brisbane CBD location
Attractive hourly rate - $44 per hour
We are seeking a number of experienced and personable Case Managers to join our client who is a Federal Government Agency as a Rehab Delegate. The position would perfectly suit someone who has case management or claims experience, who is wanting to further their career within the public sector.

This is an APS4 equivalent level contract position for an initial 3 months with a view to extend.

The Role and Responsibilities

The role will involve managing a caseload at various stages and exercise delegation to approve and monitor rehabilitation plans and liaise with both clients, providers, and relevant internal stakeholders in regards to the creation and ongoing management of these plans. Specific duties including assessing client eligibility, coordinating suitable providers, assessing, approving and monitoring plans and plan closure activities.

Responsibilities will include but not be limited to:
End to end management of claims - assessing eligibility, coordinating providers, assessing, approving and monitoring plans and plan closures
Providing a direct service to clients, including other government departments and agencies
Providing accurate information on the range of benefits and services provided by the client Responding to incoming mail and electronic correspondence
Handling escalated enquiries; and
Data entry into an in-house information management system

About You

Effective communication and the ability to build positive working relationships with relevant stakeholders will be critical to your success in this role.

In addition, you will demonstrate the following:
Previous experience in managing a high volume caseload
Experience in the interpretation and application of legislations as well as working within policy and operational guidelines
The ability to pick up information quickly and adaptable to change
Excellent computer skills / the ability to learn new systems
Respond to queries in an efficient and professional manner
Demonstrate excellent written and verbal communication skills
Resilience with the ability to handle complex and sensitive enquiries

You'll be required to work Monday to Friday between the hours of 7:30am and 5:00pm - 37.5 hours per week.
In return you’ll receive an attractive hourly rate of $44 per hour + super with a pathway to progression, a supportive team environment and ongoing training and development.

If you're looking for your next opportunity and are immediately available to commence, please send your CV by clicking the APPLY NOW button.
For further information, please call DFP Recruitment on 07 3239 2500

Please note: Successful candidates must be Australian Citizens and be willing to undertake a National Police Clearance.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Brisbane City, QLD

Government, Defence & Emergency


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