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Guest Services Manager

Civeo - Dysart, QLD

Hospitality, Travel & Tourism
Source: uWorkin


Full Job Description
Are you highly motivated and ready to tackle a new challenge?
Are you a team player who works well under pressure?
How does free meals and accommodation sound?

About Us

Civeo is a global workforce accommodation specialist that helps people maintain healthy and productive lives while living and working away from home. Civeo Australia has over 9,000 permanent rooms throughout Queensland, New South Wales and Western Australia. We are part of Civeo Corporation, a global company with regional operations in Australia, the United States and Canada with a combined total of over 33,000 rooms.

The Role

We have a fantastic opportunity for an experienced Guest Services Manager to join our team at our Dysart Village located approximately three hours inland from Mackay, QLD.

This position is responsible for the Guest Services team and involves rostering, staff and KPI development, maintaining exceptional customer service, invoicing, regular audits, reporting and general administration duties. Additionally, you will be responsible for understanding client contracts and managing room allocations based on these to assist in maintaining Civeo’s client relationships.

About You

To be successful, you will have:
Demonstrated relevant work experience in a management level role
Experience with accommodation software packages (preferably RMS)
Experience in high volume, fast paced work environments
Excellent computer and administrative skills
Demonstrated experience training / assisting in staff training
Exceptional attention to detail
Cash handling experience
Demonstrated experience successfully leading a team
Excellent communication and customer service skills
The ability to work well under pressure
Remote work experience (highly regarded)

What Civeo Can Offer You

Roster options are 5/2 or 14/7 roster
Food and accommodation provided at our Villages (for those not living locally to the Village)
Access to Village’s fantastic lifestyle options including gyms, a pool and Hub’s (dependent on Village)
Access to wellbeing and employee programs
Exciting internal training opportunities
FREE scheduled bus service for Civeo employees who travel from Mackay to the Bowen Basin

Fly in, Fly out (FIFO) is not provided.

Please note only those shortlisted for an interview will be contacted.