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Customer Experience Coordinator

WORKWAYS - Beaudesert, QLD

Any Industry
Source: uWorkin


Join the passionate team at Workways delivering employment services across Australia!

Job Description

The Customer Experience Coordinator works within our Disability Employment Services (DES) program. To be successful as a Customer Experience Coordinator, you will need to achieve the following:

  • Support the wider team – through the provision of high level administrative support, exceptional organisational skills and managing the coordination of day to day activities of our field based staff.
  • Engage with the Community - with the goal of getting the Workways name out to the community, gaining support from community organisations and increasing the number of registrations from those customers in need of our services.
  • Assistance to those DES customers most in need - you will assist our customers in reaching a job-ready state. This will involve activities such as delivering masterclasses on job searching, Resume building and interview skills.

Location: Beaudesert

Job ID: 21140

Contract Type: Full Time Permanent

Your key responsibilities include, but are not limited to:

  • First point of contact for our customers, providing an engaging and professional service as you guide them through their prospective journey
  • Manage appointment scheduling, issue notifications and conduct reminder calls
  • Provide administrative support to customer activities i.e. resume updates
  • Keep accurate and timely records and maintain databases
  • Coordinate and maintain marketing material distribution, monthly newsletters and community support guides
  • Provide administrative support to the team
  • Office management duties

To be successful in this role, you will have:

  • Excellent customer service and interpersonal skills
  • Highly developed administrative and organisational skills
  • Exceptional verbal and written communication skills and able to adapt style to suit audience
  • Ability to prioritise workload, use initiative and multi-task
  • Good problem solving skills and initiative
  • A self-motivated, enthusiastic and reliable work style
  • Ability to work effectively and collaboratively as part of a team
  • High level of computer literacy

Candidates with knowledge and use of the Disability Employment Services (DES) contract DEED and guidelines are highly desirable but not essential.

We are wanting to hear from candidates who strive to always provide an exceptional customer experience, are motivated by exceeding their professional and personal goals and are looking for a career - not just a job. If this sounds like you, then please do not hesitate to apply today.

What we can offer:
A competitive salary, a Bonus incentive based on performance, attractive salary packaging and employment conditions, staff development programs, Health & Well Being initiatives including the Employee Assistance Program.

To apply for this position, and to obtain a position description outlining Key Selection Criteria, please click Apply Now to enter our online recruitment portal. Applications must include a resume, cover letter and quote the Job ID.

Applications close Friday 18 June 2021.

Workways Australia Limited ACN 141 659 734.

Please note that the successful applicant will be subject to a satisfactory Police check and WWVC/WWCC/Blue Card (as required per State/Territory) as a pre-condition of employment.

Aboriginal, South Sea and Torres Strait Islanders are encouraged to apply for this position.

Workways Australia Ltd

Workways Australia Ltd respectfully acknowledges the Traditional Owners of Country throughout Victoria, New South Wales, Australian Capital Territory and Queensland, and pays its respect to the ongoing living cultures of Aboriginal peoples

Desired Skills and Experience

To download the positions description and view the selection criteria, please click the link below: