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Business Analyst


Any Industry
Source: uWorkin


The Gold Coast is an outstanding global city proudly looking towards its future. We are inspired by lifestyle and driven by opportunity.

Here at City of Gold Coast, our commitment to a shared set of values shapes our decisions, actions and behaviours towards achieving the City Vision and our many city priorities.

  • We aim high – we are passionate about delivering the best for our city
  • We add value – we are innovative and make the most of every opportunity
  • We work as a team – our people are great individually, but unstoppable together
  • We take responsibility – we are committed to working safely, being trustworthy and owning our actions

About the Position

It is a great time to be joining the Water and Waste Directorate of the City of Gold Coast where you can be a key driver in enacting change. We require a passionate Senior Business Analyst for various transformational activities.

Reporting to the Coordinator Business Improvement you will be responsible for coaching cross-functional teams in adapting to and understanding improvement processes, facilitating Kaizen and Rapid Improvement Events (RIEs), and supporting process improvement activities and projects. Included is the requirement to conduct an introduction to Lean thinking training and workshops across various business areas.

The successful candidate will also be required to interpret customer needs and requirements, translate concepts into practice, identify process improvement opportunities, and quantify results and trends.

Key Deliverables of the position

  • Engaging stakeholders to define a problem statement & scope, needs and requirements
  • Undertaking complex analysis and process mapping
  • Coordinating and running process improvement workshops with varied stakeholders in the organisation to support critical strategic, tactical, and operational improvement activities
  • Working with a variety of services and stakeholders within the City to streamline processes utilising LEAN tools
  • Documenting, measuring, and reporting benefits for improvement activities
  • Coaching and mentoring key stakeholders in LEAN thinking

About You

To be successful in this role, you will have skills, knowledge, and experience in the following:

  • Lean Certification
  • Minimum of 5 years of experience working as a Senior Business Analyst role leading the implementation of Lean and Continuous Improvement principles in both the public and private sectors
  • Have the capability to lead projects at an operational and executive level
  • Be experienced in facilitating Rapid Improvement Events/Workshops to engage cross-functional groups to understand complex business problems and agree on long term solutions
  • Be experienced in engaging with and coaching critical stakeholders in the delivery of business improvement projects to build Lean capability
  • Be an analytical and pragmatic problem solver experienced in the facilitation and training of root cause analysis problem-solving methodologies
  • Be highly skilled at applying and implementing Lean tools such as Value Stream Mapping, Kaizen events, A3 Problem Solving, 5S, and other fit for purpose tools
  • Possess strong experience in performing detailed analysis on the business, outline business problems, opportunities, and solutions for the business
  • Have expertise in quantifying benefits and successfully implement changes to realise business benefits
  • Be structured, organised and have great attention to detail
  • Possess strong self-leadership skills to manage initiatives across multiple business areas
  • Set goals, multi-task, and manage deadlines without compromising the quality of output
  • Use excellent interpersonal and communication skills in building and maintaining effective stakeholder/ working relationships, collaborating within a team environment
  • Be able to prioritise and present information confidently to stakeholders
  • Be competent in the use of computer software including Microsoft Word, Outlook, Excel, PowerPoint, and SharePoint, MS Teams, Microsoft Planner, and Promapp

What can the City of Gold Coast offer you?

Working for the City of Gold Coast is both challenging and rewarding. You will enjoy:

  • working within a culture that promotes a healthy work life balance and flexible working arrangements;
  • a friendly and supportive team where you will be recognised and rewarded;
  • opportunities for professional development training and study assistance to enhance your career progression;
  • a competitive remuneration plus up to 12% employer superannuation contribution and options to salary sacrifice;

See what other benefits the City can offer you here: https://www.goldcoast.qld.gov.au/council/council-jobs-222.html

The Selection Process

As part of our selection process, you may be required to undertake a one way video interview via SparkHire, and a face to face interview or virtual interview via Microsoft Teams. You may also be required to undertake police checks, employment history checks, qualification checks and drug and alcohol testing in accordance with Australian Standards and Council's procedures.

Please note applications for all of our vacancies close at 10.30pm on the listed closing date.

To our valued community; As the novel coronavirus COVID-19 continues to impact our community and daily lives, we want to assure you that we are monitoring developments very closely and taking all appropriate action. Keeping this in mind, please be aware that our recruitment process, while going ahead, may take longer than average and we ask that you remain patient during these prolonged periods.