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Workshop Supervisor

Komatsu Australia - Mackay, QLD

Manufacturing & Industrial
Source: uWorkin


Komatsu’s purpose is to create value through manufacturing and technology innovations to empower a sustainable future where people, businesses and our plant thrive together. Komatsu celebrates its 100 years with a renewed commitment of building a sustainable business for all stakeholders. We focus on building partnerships, considering the needs of society, customers and other stakeholders first and then working together to innovate, solve challenges and create value for generations to come.

Our Brand promise: Creating value together.

The Opportunity

An exciting opportunity has arisen for an experienced Workshop Supervisor to join the Komatsu team at the Mackay branch.

Key Responsibilities

  • Manage the customer relationship with Komatsu Mackay Workshop.
  • Providing the customer with regular updates of machine repair progress using quality progress reports.
  • Develop a culture of training and development for the team by providing a minimum of 5 days per technician for WIP employees
  • Promote and safe and efficient work environment by performing pre shift communication daily and a feel safety and 5S walk daily and actioning any non-conformance
  • Ensure WIP is managed effectively by driving a culture where the work scope is clear before commencing.
  • Provide a proactive approach to reduce rework by promoting a best practice approach for quality in performing repairs and investigating and implementing corrective actions for any rework that has occurred
  • Promote the Komatsu Customer Support Charter as the way we do business by working with the Service Manager to implement best practice for customer service and communicate with the team
  • Apply a disciplined approach to expense control by looking for areas we can reduce unnecessary spend and reviewing all expense accounts monthly
The Knowledge, Skills And Abilities We’re Looking For
  • Excellent communication skills both written and oral to effectively communicate with customers and personnel at all levels.
  • Appropriate demeanour for supervising and assisting to create a positive “team atmosphere”.
  • Proven ability to implement OH&S practices in the workplace
  • Good technical experience on Komatsu product range.
  • Good understanding of Komatsu systems and process
  • Leadership skills and experience
  • Must understand the warranty guidelines and process
  • Proven experience to lead work groups
  • Financial understanding of P&L
Are you Komatsu?

We’re looking for someone who shares our values of Ambition, Perseverance, Collaboration and Authenticity. You have integrity, a deep respect for diverse perspectives and care about the people you work with. You are team-oriented, innovative and a naturally engaging person. Not only are you proud of the high performance and uncompromising quality of the work you do, but you strive to live the shared values of your organisation and are focused on helping the company improve productivity and safety worldwide.

Komatsu offers a zero-harm culture in the work place, competitive remuneration package, and to drive success we employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Join the Komatsu family and you’ll become a part of a dynamic, supportive and inclusive work environment, with opportunities for career progression on a global scale, training and personal growth.