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19

May

Inbound Customer Service Advisor

Resourcing Ink - Bowen Hills, QLD

Customer Service & Call Centre
Source: uWorkin

JOB DESCRIPTION

6 month contract for one of Australia's largest telco.

4 to 6 weeks training onsite with a view to work from home.

Key responsibilities

  • Troubleshooting of network related issues and assist customers to understand, use and resolve issues relating to our products and services
  • Negotiation skills to Gain support and agreement negotiating an acceptable outcome or solution that balances the interests and needs of stakeholders.
  • Execute a strong negotiation technique and influence confidently to close opportunities
  • Sell products and services that effectively meet customer needs
  • Establish good customer relationship to create a simple and brilliant customer experience across all our interactions in a multi-media environment
  • Listening skills to demonstrate cultural awareness through listening and adapting flexibly across interactions with our culturally diverse team members and customers
  • Comply with procedures and support the customers to meet its duties under the relevant safety and environmental legislation.
  • Be naturally inquisitive and resilient with an ability to articulate, listen and communicate effectively identify customer needs along with providing customers with solutions to solve their concerns.

Skills Required

  • Excellent Verbal/Written Communication Skills
  • Comprehension and Understand customer needs
  • Excellent communication and technical Experience
  • Good listening skills & keeps at customer at the center
  • Good Analytical and problem solving skills
  • Resolve customer issues with resilience. At the same time negotiate outcomes or solutions that meets the customer needs
  • Knowledge of MS Office.
  • Ability to work in a highly collaborative environment

Experience

0-3 years

Contract length: 6 months

Expected Start Date: 01/06/2021

Job Types: Full-time, Contract

Salary: $19.00 – $20.00 per hour

Bowen Hills, QLD

Customer Service & Call Centre




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