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Account Manager - Life Care Solutions

GE Healthcare - Springfield Central, QLD

Source: uWorkin


Job Description Summary

The Life Care Solutions Account Manager is responsible for creating and winning sales opportunities, as well as maintaining the relationship with decision makers (including C-Suite). You are expected to be able to differentiate GE Healthcare's offerings, convey compelling value propositions, qualify customer needs, develop and present solutions, proposals and quotes, and be able to respond to customer questions to successfully close sales. Our products include respiratory monitoring, ventilation, patient monitoring, anesthesia and diagnostic cardiology.

Job Description

Essential Responsibilities

Territory & Account Management

  • Create territory/account plans including opportunity development, competitive strategies and targets. Build strong business relationships and formulate account relationship plans within the assigned accounts/ territory.
  • Identify & respond to key account technical and departmental decision makers’ needs and maintain customer contact records in the relevant CRM tools.
  • Maintain a network of key opinion leaders within the assigned territory.
  • Track and communicate market trends to/from the field including competitor data and develop effective counter-strategies.

Financial Performance

  • Is accountable to achieve Product/Solutions/Service orders and sales OP target for assigned accounts and or territory.
  • Ensure pricing compliance for segment opportunities.
  • Forecast orders and sales within the applicable sales funnel tools and reports for their products/solutions/services in their assigned territory/accounts.

Product & Market Expertise

  • Maintain up to date detailed knowledge of their product/solution/services. Be able to present and discuss the technology and clinical benefits in terms which are relevant to customers and commercial teams.
  • Exercise strict compliance in relation to product roadmap knowledge and the communication and offering of future deliverables to customers.
  • Maintain up to date market and competitor knowledge related to their product/solutions/services and prioritize sharing up to date competitive knowledge with the CT and commercial teams.
  • Develop their understanding of the customers changing clinical and/or operational issues and challenges.
  • Create viable product configurations which meet customer needs effectively, while achieving optimum margin for GE.
  • Differentiate assigned product offering during the various stages of the sales process, effectively using GE resources and approved product marketing and product promotion material to actively support the customer through their decision-making process towards a successful outcome for GE.
  • Represent the company at relevant medical conferences and technical exhibitions to promote product/solution and company.

Opportunity Management

  • Identify and create new opportunities and work with sales leaders and account teams (where applicable) to continuously increase prospect funnel.
  • Drive tender/bid process including the needs qualification, vendor selection, quotation and closure of their product/solution/service opportunities to meet orders, sales and margin targets as well as to maximize customer satisfaction assigned territory.
  • Create and maintain opportunities in the applicable sales funnel tool and/ or CRM tools.
  • Ownership of order and configuration quality at the point of entry to ensure accuracy, configuration integrity and that all requirements are tied to documented customer inputs.
  • Estimate date of delivery to customer based on knowledge of the company's production and delivery schedules ensuring fulfillment of the order is according to customer expectations and enhances customer satisfaction.

One GEHC Network

  • Contribute to account plans at accounts covered by account managers/executives.
  • Educates account team members on their product/service/solution strategy and offerings.
  • Collaborate with and leverage subject matter experts and other resources within GEHC channels to build relationships and secure business.
  • Share and follow-up identified leads to other product lines within own accounts and or One GEHC accounts


  • Adhere to and uphold highest standards of compliance to relevant international and local Regulatory and GE Healthcare Promotional Codes
  • Adhere to all applicable GE and GE Healthcare compliance policies, codes and training requirements
  • Identify and report any quality or compliance concerns and take immediate corrective action as required.


  • Bachelor’s Degree and minimum 3 years of critical care nursing and/ or selling/promotion experience in a medical, healthcare or technical field
  • Previous experience in the Healthcare Industry
  • Ability to interface with both internal team members and external customers as part of solutions-based sales approach
  • Ability to energize, develop and build rapport at all levels within an organization
  • Strong capacity and drive to develop career
  • Excellent verbal and written communication skills in local language as well as good command of English
  • Ability to synthesize complex issues and communicate in simple messages
  • Excellent organizational skills
  • Excellent negotiation & closing skills
  • Strong presentation skills
  • Able to travel
  • Valid motor vehicle license


  • Registered Critical Care Nurse or equivalent

Additional Information

Relocation Assistance Provided: No