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Claims Consultant

Private Company - The Percy Group, QLD

Any Industry
Source: uWorkin


In a nutshell, Innovation Group provides comprehensive operational support and a range of expert services to the world’s leading insurers, brokers, fleet managers and automotive manufacturers. With over 20 years’ experience, our clients trust us to transform their claim management processes, manage critical vehicle and property incidents and generate revenue through value added services.

Our Motor Insurance team manages a highly diversified portfolio where each claim lodged is different to the next! The purpose of this position is to manage end-to-end claims on behalf of our broad range of clientele including a broker network.

Responsibilities include but are not limited to;

  • Ensuring accurate and timely processing of end to end claims;
  • Management of the claims process through to settlement;
  • Maintaining proactive contact with Insures and brokers;
  • Interpretation, review and application of appropriate action on correspondence received from clients, third parties and service providers;
  • Ensuring adherence of company policy and procedure;
  • Completion of tasks within agreed SLA's and guidelines



  • 2+ years end-to-end claims experience preferably in Motor Insurance
  • Exposure to a multitude of risks
  • Extensive customer service experience
  • Administration and IT savvy
  • Exposure to Fleet and Broker products desirable but not essential


  • Solid communication (written and verbal)
  • Creative problem solving abilities
  • High attention to detail
  • Strong negotiation skills
  • Team player also with ability to work autonomously
  • Ability to think on your feet & receptive to change
  • Ability to interact in a diverse environment

  • Flex Work My Way' Initiative providing a flexible working environment including working from anywhere in Australia. (Option to work in our state of the art Melbourne CBD office also available)
  • Multiple rewards and recognition schemes
  • Access to hundreds of retailer discounts and cashback through our state of the art R&R system.
  • Collaborative team environment with top class tools to make you feel like you’re with the team while working from home.
  • Access to an amazing wellbeing platform with content focused on Exercise, Nutrition, Financial advice and Mental health.
  • Training and development opportunities