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Contact & Call Centre - Randstad

RANDSTAD - Brisbane City, QLD

Any Industry
Source: uWorkin


  • Southside location - Eight Mile Plains
  • Parking available on site
  • Contracts to start in June
  • Full time roles, $28+ per hour + super

Randstad are currently pipelining for claims officers for temporary contracts at an industry leading insurance company. They are Queensland’s number one provider and are looking to engage with eager, resilient and highly adaptable customer service officers for upcoming opportunities!

This can be an amazing opportunity for someone from a retail/hospitality/customer service background looking to propel to the next level and join a reputable organisation who have a great name in the industry for their phenomenal team culture, support and training.

You must be a great communicator that thrives on achieving outcomes, pride yourself on your ability to adopt a partnered approach and be able to truly understand the needs of your customers. There will be responsibility over driving efficiency of claims through negotiation.

Key Accountabilities

  • Taking high volume inbound calls from affected members during storm season
  • Manage end to end claims for determination and payment of claims within the set KPIs
  • Understanding of Motor and Property insurance advantageous
  • Provide customers with optimal customer service including quality and timely decisions
  • Develop specific knowledge around individual claims
  • Manage policies and procedures and meet legislative and business requirements

What's in it for you?

  • Work for Queensland's leading insurer
  • 6 month contract with potential for extension
  • Monday - Friday Roster 7am-7pm
  • Overtime on offer if you are looking for more hours (OT Rates $$)
  • Phenomonal training and support
  • Drive to work - no more public transport!
  • Cafe on site
  • Flexilble work arrangements after training period

Highly desirable:

  • Experience in customer service - call centre desirable
  • Hospitality and Retail experience encouraged
  • Ability to navigate dual screens
  • Intermediate computer literacy and high attention to detail
  • Be open and eager to learn new process and new systems
  • Strong communication skills and proven experience in negotiation and managing difficult calls
  • Be adaptable and agile in their learning style as well as efficient and motivated to deliver results
  • Previous exposure to insurance and claims (Motor and Property would be advantageous)

If you are interested, please submit your resume today!

Successfully shortlisted candidates will be contacted ASAP.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.