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Customer Service & Sales Agent (1165) - Work From Home!

Probe Group - Brisbane City, QLD

Customer Service & Call Centre
Source: uWorkin


Probe has partnered with Fitness First and we have some amazing roles available in our membership retention team. We are looking for people with previous sales or retention experience with a great attitude.

In this role, you will be responsible for handling inbound and outbound call enquiries from Fitness First members. Think of it as making a 5-minute friend every 5-minutes. You will be a quick thinker. You will thrive on solving the tricky stuff. You will know your way around a computer and have a passion for customer service. We want to set you up for success to have a great career where we will teach you everything you need to help re-engage members and get them back training towards their fitness goals.

Key Details:

  • Full-time opportunity available | starting ASAP
  • Centre hours - Monday to Friday: 8:00 AM - 8:00 PM (Full availability required)
  • 15 days paid training - Monday to Friday 9:00 AM - 5:00 PM
  • These roles will be working from home, however, onsite training will be held in Carindale, Brisbane
  • 12-month contract with a view to extend
Key Responsibilities:
  • Inbound phone and email enquiries from Fitness First members
  • Create lasting impressions with members
  • Consistently deliver best in class customer service
  • Efficiently communicate and liaise with broader Fitness First team
  • Meet individual targets and contribute to team KPIs
  • Identify the members needs and offer solutions to help them continue on their fitness journey
Skills & Experience:
  • Strong communication skills with an excellent phone manner
  • An ability to build relationships and work collaboratively with clients and your peers
  • The ability to work in a busy and ever-changing environment
  • Self-motivated team player with a positive “can-do” attitude
  • Proficient written and oral communication skills
  • Previous sales or retention experience preferred
Culture & Benefits:
  • Competitive hourly rate plus commissions
  • Free Gym membership
  • Industry-leading sales and Marketing training
  • Mentorship & professional development
  • Exposure and ability to work across multiple teams
If this sounds like you, click APPLY to be considered!

We want to know who you are beyond your CV. If shortlisted, you will be contacted via email to complete an online interview. We encourage you to keep an eye on your emails including your junk and spam folders.

Brisbane City, QLD

Customer Service & Call Centre


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