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Field Support Officer

HAYS - Prince Of Wales, QLD

Source: uWorkin


NSW Government Department seeking multiple Field Support Officers across regional NSW.

Your new company
Hays are currently working with a State Government Department who are seeking multiple field support officers to join the region.

Your new role
This role will see you providing support, education and guidance in the deployment and maintenance of computer infrastructure and technical problems. You will be required to:
diagnose and resolve technical issues through the use of remote support tools and onsite support
provide and maintain ICT services in accordance with the organisations standards and policies
contribute to the improvement of ICT services through the escalation of relevant incidents, requests and problems

What you'll need to succeed
You will have strong communication skills, a positive attitude and a driven nature.
With a strong customer service focus you will have experience in the below:

  • Demonstrated ICT Support experience
  • Be the first point of contact for any customer inquiries
  • Troubleshooting of basic ICT hardware and software
  • A strong focus to deliver a high level of customer service.
  • Demonstrated ability to successfully deliver outcomes to an agreed schedule.
  • Ability to clearly communicate and convey technical information to customers

You must have a Valid Australian Drivers Licence and the ability to obtain a WWCC.

What you'll get in return
You will be part of a dynamic team within a fast-paced environment, the successful candidate will receive an excellent hourly rate. This is an excellent opportunity to showcase your skills using state of the art technology.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact Jayde Avery via email jayde.avery@hays.com.au If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2510908