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Digital Marketing Team & Client Lead

Reload Business Group - Brisbane City, QLD

Source: uWorkin


This is an excellent opportunity for an experienced team leader, who is passionate about delivering value to clients. You'll have the opportunity to lead a dynamic team of cross-discipline digital marketing professionals, and run your own team.

Reload Media is looking for an enthusiastic and confident team leader who is passionate about leadership in an agency, marketing or professional services setting. You'll be able to demonstrate your ability to think on your feet, and bring at least 3-4 years experience in an agency, professional services or marketing role.

You'll be the right fit if; you thrive on being autonomous and being given complete ownership for an area of the business, you enjoy the fast-paced agency environment and thrive on facing challenges head on. Love being thrown in the deep-end and forging your own path? This is the role for you!



In this role you'll be given a large degree of autonomy to run a digital marketing pod (one of four). You'll be managing a multi-discipline team including; account management, SEO, PPC & Digital Media. You'll sit across all clients assigned to your team (20-30 clients) and be responsible for working with your team to deliver value to clients, manage your teams' performance and contribute to the overall goals of our business.

Day to day you'll be overseeing a small team of 5-7 people (known internally at Reload as a ‘Pod'). As the leader of the team you'll be organised, able to spin multiple plates at once, be a natural people person and able to step straight in-front of clients. This role involves lots of communication so you'll have a natural aptitude for working with people and being a team

You'll have the chance to run the team like your own mini digital marketing agency, and be expected to take ownership for the outcomes of your team and clients digital marketing results. You will have the opportunity to work across an exceptionally vast scope, so be ready for no two days to be the same. This could be anything from working with your team, meeting with clients, running workshops and diving into digital marketing campaigns.



Driving Business Performance for your Team

  • Managing overall revenue, client retention and growth of your team
  • Monitoring workloads
  • Onboarding new clients with your team
  • Assisting the team to grow existing accounts
  • Ensuring high client satisfaction and retention for your team

People Management & Team Leadership

  • Managing your teams performance and outcomes
  • Overseeing all workflow and recruitment for your team as required
  • Providing career direction & coaching for your team
  • Providing ongoing feedback to your team to increase performance
  • Instilling a strong team culture for both your team and the wider business
  • Being a supportive leader and team player, getting your hands dirty - our leaders are on the tools too!

Working with the team to deliver results for clients

  • Overseeing results for all clients within your team
  • Proactively driving the digital marketing strategies for the clients in your pod forward
  • Providing senior client touchpoints
  • Troubleshooting any challenges



  • A team player who thrives under pressure (bonus points for previous agency experience)
  • 3-4 years + experience in an agency, professional services or marketing/leadership role
  • Extensive client facing experience
  • Track record of delivering the best possible outcomes to clients or stakeholders
  • Strong business and marketing understanding to be able to work with the team to develop digital marketing strategies for clients
  • A people person who can quickly gain buy-in from a new team, and has the ability to unite a team under a shared vision
  • Can handle multiple clients, team members and responsibility in a fast paced, high pressure environment
  • Confidence to walk into client meetings, presentations and pitches straight away
  • A sense of accountability to be self-directed to research issues and solve problems - We're looking for someone who can act like an owner
  • An organised, 'take charge' approach to any situation with many moving parts
  • A clear written and verbal communicator, who demonstrates a close attention-to-detail - whether that's avoiding typos in emails/reports, to being able to ensure nothing is missed for a client.
  • Someone who is looking for a challenging and rewarding role, where they can make their mark

This role would be in our leadership team, so we're looking for someone who can demonstrate a proven track record in a leadership capacity. Ideally you will be able to show you've had previous exposure across the following areas:

  • Leading the engagement with key clients or stakeholders
  • Developing (i.e. one-to-one, performance management, etc.) and training team members
  • Overseeing teams or leading direct reports
  • Commercial exposure and application - ie. improving the service or results for clients, developing processes or increasing business performance
  • Being accountable to KPIs or key business metrics



Reload Media is a leading digital marketing agency in Brisbane, with clients across Australia, New Zealand, Asia and North America. At Reload, you'll be working with some of Australia's (and the world's) leading brands, given the autonomy to drive your own strategies whilst being a part of a team environment that believes in supporting one another to do the best for your clients.

At Reload, we're looking for people with the right attitude to deliver great service and great results for our clients. We believe that "Attitude Creates Ability", and that means at Reload we focus on the way you approach work not just the skills you have, and encourage people to have a voice, bring ideas to the table and help us get to that next level. So if you're an enthusiastic team player who gets a buzz from delivering marketing solutions that drive business growth, Reload might be the right fit for you!

As part of the wider Reload Group, we enjoy the benefit of being a global agency, with offices in Brisbane, London and Manila. We're backed by 70+ digital marketing experts in our international offices and are ‘truly global' in the way we collaborate across our business and regions. This means you'll be working with some of the world's leading brands, with global opportunities to progress your career.

At Reload your career can cross borders, in pre-COVID times (2019) 30+ Reloaders visited over 10 countries for client meetings, workshops, industry conferences and events. Plus, 10 Reloaders have moved overseas to live and work in our international offices. We're excited to kick off travel again as soon as it is possible.

What else we offer Reloaders:

  • Great work/life balance
  • A day off on your birthday
  • Two extra rest & relaxation days per year
  • A professional development budget for everyone
  • Friday drinks
  • Regular social events & celebrations
  • Team sports
  • Coffee, snacks, you name it!

Salary: We're offering a competitive salary for this role based on experience, for the right applicant.



To start your application, please click 'Apply' to submit your resume & custom cover letter.

Due to the competitive nature of this role, only applicants that include the above will be shortlisted and you'll be contacted within 2 weeks if your application has been progressed.