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28

May

Office Administration And Operations - It Skills Required

GI Energy - Loganholme, QLD

Administration & Secretarial
Source: uWorkin

JOB DESCRIPTION

The Company: 

GI Energy is a strong and mature Clean Energy Council Approved solar energy retailer that operates across Queensland, New South Wales, Western Australia, Victoria and South Australia. Our team is focused, professional and successful.

We have had particularly solid growth over the past 12-18 months and are now looking to grow our team for the long term. The right candidate will share in the opportunity and income that our business has developed over the past 10-years, right from the word go!

We are raising the bar in the Australian solar industry. Better customer experience, better employment and better processes. 

What we offer you:

  • TRAINING: A solar energy background is not necessary for this role, we want you to be successful and will provide ongoing training. 
  • PROFESSIONALISM: Our project management team have over 25-years experience in the solar industry. You will work alongside this elite team and report directly to the Directors of the company.
  • MONDAY TO FRIDAY workweek - we value work-life balance!
  • EQUAL OPPORTUNITY: We are an equal opportunity employer, you are you and we don't have a mould you need to fit for this role. We are looking for passionate and hungry staff that want to work with the best the industry has to offer.
  • WE DON'T OVER PROMISE: (or under deliver). This means our customers get a great product and service that performs as expected, and you will be paid on time and as expected. We value and appreciate our staff and understand the key to success is with good people who are happy.

The role:

The solar energy industry is booming and as products are services progress, IT becomes more relevant. Our current team is stretched, and we need a reliable person who has strong IT skills to come and assist customers and admin staff with support. The outline of the role is as follows: 

  • Helping customers with solar related issues such as: connecting solar inverters to home Wi-Fi, helping troubleshoot solar related issues by liaising with customers, existing technical staff and electricians, helping customers understand how their solar works and helping them understand their power bills. 
  • Organising and managing our customer support desk and making sure customers with outstanding queries are not forgotten about. 
  • Assisting the current admin team with daily talks such as submitting online solar rebates, loading documents into online software such as Xero, completing warranty paperwork and general customer care. 
  • Updating Zoho CRM backend and helping staff with IT related queries 

We are looking for a team player who wants to take ownership of this role and grow with GI Energy.

You'll be working with friendly helpful staff with the backing of a thriving office environment.

The ideal person:

  • You must have strong IT skills. We will teach you all the solar related skills you need but understanding Wi-Fi connections and how to trouble shoot IT related queries is imperative. 
  • You will have strong organisation skills. There will be a lot of back and forth between customers, electricians and other GI staff. 
  • You will care about our customers and the job you do for them. We treat our paying customers like they are family and you will be expected to do the same. 
  • Experience with coding is beneficial but not essential
  • Experience with WordPress is beneficial but not essential
  • You are hard working
  • You have strong motivation
  • You are a good team player
  • You have excellent English language skills and are a good communicator
  • We have an open mind for this role. The thing we will value is your commitment and ability to succeed.

Don't procrastinate on this opportunity. If you believe you are the right person then put yourself forward because we want to talk to you ASAP.

Please apply by sending your resume with a cover letter. 

Loganholme, QLD

Administration & Secretarial




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