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Front Office Manager

UNILODGE - East Brisbane, QLD

Any Industry
Source: uWorkin


Team leadership and operations role with property management twist! Be part of the inaugural team at our new premium apartments in Kangaroo Point, QLD

  • Be part of the inaugural team
  • Fun and friendly environment
  • Brand new building based in Kangaroo Point
About Essence Communities

Essence Communities is a brand-new concept of premium rental-only apartment living in the heart of Brisbane with a focus on community & lifestyle. Essence Communities provide enhanced lifestyle with services on demand such as cleaners, dog walkers, personal trainers, dry-cleaning and on-site staff help residents take care of their daily grind. Located close to public transport and popular venues such as Story Bridge Hotel, Sea Legs Brewery and The Gabba.

About your new role

We are currently seeking a Front Office Manager (called Resident Community Manager) to join our team at 36 Lambert Kangaroo Point.

You will be responsible for overseeing the day-to-day operations of our rental-only apartment living building. If you have previous leasing and accommodation management experience in a large premium complex with a focus on resident centric service and teamwork, then this is the role for you!
  • Manage the day-to-day operations - including provision of superior customer service, reporting, budgeting, planning, marketing, and owner relations
  • Recruit, manage and develop a team of high performing employees
  • Build and maintain relationships with each key stakeholder group
  • Ongoing property management - including inspections and maintenance requests
  • Manage the property’s financial performance
  • Be a member of the first response team and attend to critical incidents outside of office hours
About you
  • Operations management and leasing experience
  • Previous experience with StarRez Property Management System (desirable)
  • Interpersonal skills with the ability to problem solve and manage conflict
  • A focus on service and quality with the passion to deliver outstanding experiences.
  • QLD Real Estate Certificate of Registration (preferred)
  • National Police Check (required)
Culture and Benefits

Our culture is built on trust and engagement and we go the extra mile to make your career at Essence Communities as rewarding as possible.
  • A diverse culture that is friendly, fun and collaborative
  • Acknowledgement, rewards and benefits.
  • A multicultural & diverse environment.
  • Development and career advancement opportunities
  • Benefits; Employee Assistance Program, activities, On the Spot rewards, Annual Company awards, Long-Tenure leave, Well-Being Programs, Emerging Leader Program
What you need to do now

Apply with your CV and a 1-page cover letter. While we take a look at your application, we encourage you to get to know us a little better through our website and various social media channels.
We are looking for candidates with 'wow factor' so if you’d like to stand out from the crowd, please upload a 60-second video cover letter responding to the question - what does customer service mean to you?

We are a 2021 Circle Back Initiative Employer – We commit to responding to every applicant.

***All final applicants for this position will be required to provide evidence of a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.