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28

May

It Support Officer

Hays Information Technology - Brisbane City, QLD

IT
Source: uWorkin

JOB DESCRIPTION

Your new company
Hays Technology are currently partnered with a local council located in Strathpine, Brisbane.

We are seeking to appoint an IT Support Officer in a 6-month contract position starting on June 14. Whilst you will be headquartered in Strathpine, you may also be required to travel to Caboolture or Redcliffe on an adhoc basis.

Your new role
In this role, you will join the local council to assist in supporting the organization, resolving issues, and restoring user productivity in a timely manner.

You core duties will include:

  • Monitoring and processing routine incoming help desk requests, ensuring all requests are managed professionally, timeframes are met, follow-up actions are executed
  • Ensuring ICT asset records are kept up to date and all work is recorded as required
  • Providing administrative support to council’s information technology systems and services and maintain

What you'll need to succeed

  • Demonstrated relevant experience in busy Level 1/Level 2 Support roles
  • Strong knowledge of Windows OS, Microsoft Office, Citrix, Active Directory Apple OS and Microsoft Exchange.
  • Excellent time management skills to achieve proficiency and effectiveness in managing conflicting priorities and meeting deadlines.
  • Understanding of ITIL principles and practices, with demonstrated technical analysis and resolutions skills required to carry out routine help desk requests.
  • Excellent interpersonal skills with proven ability to work in a team environment communicating and motivating effectively at all levels of the organisation, contributing to a customer-centric positive work environment.
  • Current valid Driver’s license
  • Ability to pass a Police Check if required

Previous experience in a similar role in local government would be highly advantageous but is not essential.

What you'll get in return
This opportunity offers you an hourly rate of $34.62 plus superannuation, and an initial contract through to November 2021.

Contract workers through Hays Technology also enjoy a wide range of benefits including:

  • Weekly pay cycles
  • Your nominated choice of superannuation fund
  • Online timesheet submission and approval
  • No hidden costs or payroll deductions for our services
  • Option to be engaged on a Pty Ltd basis (conditions apply)
  • Regular contact with Hays Technology consultants throughout the duration of your assignment

What you need to do now
At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from a diverse background to apply

If you're interested in this role, click 'Apply Now' to submit an up-to-date copy of your CV via our secure portal.

APPLICATIONS CLOSE Tuesday 1 June

For further information about this role, please contact:

Caitlin Bills
Recruitment Partner
[email protected]
(07) 3243 3044

If this role isn’t quite right for you, but you are looking for similar IT Support Officer roles in Brisbane or the Gold Coast, please contact us for a confidential discussion on your career.

LHS 297508 #2511926