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29

May

Customer Relations Consultant - Subaru

Subaru Australia - Prince Of Wales, QLD

Any Industry
Source: uWorkin

JOB DESCRIPTION

Are you a high performing, motivated and passionate individual? An opportunity now exists for you to join our global business! Are you looking for an opportunity to be part of a passionate and supportive team, where you can grow your career with a leading global automotive company? Make the move now and come and join Subaru!

Why should you make the move to Subaru?

  • Global career opportunities and progression as a member of a global company, Inchcape.
  • Additional days off - extra 3 days of paid Family Leave every 3 years, plus 1 day each year of paid Volunteer Leave.
  • Corporate Health Plan through Bupa which includes discounts on pet/car/home and contents insurance, and complimentary access to the Bupa Life Skills Program (series of online, interactive sessions).
  • Comprehensive on-the-job training, coaching and development reporting into an experienced and supportive Service Manager.
  • Access to our employee benefits program including company car rental program, discounts on vehicle purchases and services, free annual flu vaccination and an employee wellbeing program.

What’s the opportunity?

Our Customer Relations team provide a positive customer experience by being positive, helpful, knowledgeable and working with other departments within the business to find solutions to customers’ needs and reaching a positive outcome for the customer as well as the business.

Further to the above the duties and responsibilities will include, but are not limited to, the following

  • Answering customer questions in relation to their concerns, creating case tickets and providing responses to customers in a timely manner as required
  • Investigating customer requests and complaints received by email, raising concerns to relevant stakeholders and providing responses in a timely manner as required
  • Investigating customer requests and complaints received by post, raising concerns to relevant stakeholders and providing responses in a timely manner as required
  • Regular updating and maintenance of data in our CRM in compliance with correct data handling procedures

Who are we looking for?

The right person will possess an eye for detail & a focus on customer service together with the following

  • Good face to face/over the phone, customer service experience
  • Conflict resolution skills
  • Previous experience in a similar role
  • Previous experience in the Automotive Industry - preferred no essential
  • Case Management experience - preferred not essential

If you fit the above criteria and would like to be part of an exciting and rapidly growing business, APPLY NOW!

Please note that only short-listed candidates will be contacted. We take this opportunity to thank you for your interest in working at Subaru