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29

May

Knowledge Manager

Private Company - The Percy Group, QLD

Any Industry
Source: uWorkin

JOB DESCRIPTION

Job Description

Reporting to the Group Manager Business Operations your role will be to develop, deploy and maintain our contact centre Knowledge repositories, introducing new knowledge management systems and processes to support our contact centre operations.

Core Duties and Responsibilities:

  • Prioritise and manage workload, and lead remote teams
  • Develop knowledge and documentation repositories, introducing new practice and
  • procedure designed to promote the effective use of the KMS
  • Maintenance and continuous improvement of knowledge management system
  • Liaise/engage with business or external parties to gather, document and review business and process requirements through to sign off
  • Support training and communications to ensure that when business requirements/processes are updated or changed, that the impacts on training are clearly understood
  • Experience being part of establishing a KMS strategy
  • Experience being part of procuring a new KMS system