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Employment Coach

DFP Recruitment Services Pty Ltd - Brisbane City, QLD

Voluntary, Charity & Social Work
Source: uWorkin


Full Job Description
Temporary role based in Petrie!
Immediate Commencement!
4 Months temporary - possible extension!
Our client is a community based social enterprise that exists to enhance the lifestyle and independence of people with disability. As a well-established and trusted brand, the organisation operates across two main Divisions - Employment & Training and Commercial Operations which also includes Disability Care.

As an Employment Coach within their Centralised Contact Centre, you will effectively manage a caseload of jobseekers through virtual and telephone based appointments to develop tailored individualised plans that assists them to gain successful, meaningful and sustainable employment.

In this role you will:
Provide exceptional customer customer service in a confident and professional manner;
Assess jobseekers current circumstances to identify and deliver appropriate support and referral opportunities;
Effectively manage a caseload of jobseekers with the goal of assisting them into sustainable employment;
Provide advice, guidance and assistance to jobseekers to ensure the best possible change to achieve employment goals;
Liaise and negotiate with other organisations on behalf of jobseekers, to job carve, or effectively refer jobseekers to opportunities;
Ensure efficiency and compliance within administrative processes.
The successful candidate will demonstrate the following skills and experience:

Strong customer service, sales or call centre experience;
Strong administration and compliance capabilities;
Demonstrated ability working towards targets and key performance indicators (KPIs);
Strong communication and interpersonal skills;
Problem solving and conflict resolution;
Excellent organisational and time management skills;
Solid computer skills, and proven ability to learn new systems; and
Resilient in nature and with an ability to thrive in a continuously changing environment.
All successful applicants must be willing to undergo a National Police Check. Other essential requirements include:

Current Paid Blue and Yellow Card (or willingness to obtain)
These positions are temporary for 4 months and will be located in Petrie. Click APPLY to submit your resume for these roles.

Aboriginal and Torres Strait Islander people are encouraged to apply.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Brisbane City, QLD

Voluntary, Charity & Social Work


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