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28

May

Business Support Officer

Talent International - Brisbane City, QLD

Administration & Secretarial
Source: uWorkin

JOB DESCRIPTION

Talent International is searching for two experienced Business Support Officers to join a national insurance agency. One role is based in Brisbane, QLD and the other in Robina on the Gold Coast. Both roles will be on a 12-month contract.
 

  • Large, well-known insurance agency
  • Brisbane and Gold-Coast positions available
  • Long term contracts! (12-months +)

About the roles:
The Business Support Officer will be the first point of contact for participants within the office and provide high quality professional, friendly and respectful management of telephone enquiries, reception duties and appointment processes. You will work collaboratively with the team to support participants, ensuring they are informed and can access information to exercise their desired level of choice and control.

With limited guidance, you will also be responsible for a broad range of duties ranging from:

  • General administrative assistance to support day to day activities within the office.
  • Diary management, telephone enquiries and feedback.

Responsibilities:

  • Front counter/reception support for the local office including participant enquiries and guidance in the self-help kiosks.
  • Assist with research and reports as directed.
  • Provide thorough information and effective support to internal and external stakeholders.
  • Work under limited direction to provide administrative support to the regional trial site team.
  • Management of email and appointments.
  • Coordination of appointments with the use of office facilities and ensure these facilities are neat and appropriately prepared for each participant.
  • Undertake a range of data entry responsibilities.
  • Receive and record complaints and other feedback in the business' data base.

Experience required:

  • Contemporary attitude to disability
  • Positive contemporary attitudes to people with disability.
  • Understanding and knowledge of disability and its impact on individuals.
  • Experience with supporting people with a disability to maximise participation in community.

Systems

  • Competency, or ability to develop competency, in consistently applying assessment tools to identify support needs.
  • Competency with IT systems.

Communication

  • Adaptable communication and interpersonal skills.
  • Experience in building relationships both with internal and external stakeholders.
  • Able to engage in negotiation if dealing with external providers.

Collaboration

  • Ability to work within the team and adapt quickly to a changing environment.
  • Ability to work closely with participants and carers.

Service Orientation

  • Commitment to achieving positive outcomes for customers
  • Ability to respond to and prioritise competing and often urgent requests in a calm and efficient manner while also maintaining high work standards and accuracy.
  • Ability to manage confidential and sensitive information.
  • Ability to synthesise and analyse information and make decisions.
  • Judgment and decision making within delegated limits in relation to accountability of funds and interactions with individuals and communities.

It is highly desirable that applicants have an understanding of or lived experience in the field of disability. Entry-level checks will be required for all successful candidates and dependent on the role the appropriate working with children and/or vulnerable people checks may need to be undertaken as per State Legislation.

To find out more, please "Apply for this job" or contact Jackson Bruce on (07) 3221 3333.
[email protected]
For a list of all vacant positions, please see our website www.talentinternational.com
 

Brisbane City, QLD

Administration & Secretarial




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