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Customer Support Officer (Level 1/2 Helpdesk)


Any Industry
Source: uWorkin


Provide lvl 1 & 2 support, working with a Nth Brisbane Council. Commence 14/06 for 6 months.

Working with a North Brisbane Council you will rovide level 1 and 2 service desk support to the organisation, to resolve issues and restore user productivity in a timely manner.

  • Monitor and process routine incoming help desk requests ensuring all requests are managed professionally, timeframes are met, follow-up actions are executed, Information Communication and Technology (ICT) asset records are kept up to date and all work is recorded as required.
  • Provide administrative support to council’s information technology systems and services and maintain documentation relating to user resolution issues to expand the knowledge base system.
  • Assist with the review of procedures and processes relating to service desk activities.
  • Perform on-site support to user by installing computers, hardware and software and assisting with related matters to enhance service delivery.
  • Understanding of networking including but not limited to switches, routers, patching, DHCP and VPN.
  • Mandatory participation in the on-call roster, to provide after-hours remote and on-site assistance.
Essential Skills and Requirements:
  • Demonstrated relevant experience in a similar role or a role requiring a similar skill set.
  • Demonstrated computer literacy not limited to Windows OS, Microsoft Office, Citrix, Active Directory iOS and Office 365.
  • Understanding of Information Technology Infrastructure Library (ITIL) principles and practices, with demonstrated technical analysis and resolutions skills required to carry out routine help desk requests.
  • Well developed people and relationship skills with demonstrated ability to work in a team environment communicating and motivating effectively at all levels of the organisation, contributing to a positive work environment with a strong focus on provision of quality customer service.
  • Excellent time management skills to achieve proficiency and effectiveness in managing conflicting priorities and meeting deadlines.
Required Academic, Trade Qualifications and other Licences:
  • Tertiary qualification in Information Technology or other relevant field
  • Current C Class licence and own transport
If this sounds like you click apply now.