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Leader Settlements

Suncorp Group - Brisbane City, QLD

Banking & Finance
Source: uWorkin


  • Exciting opportunity for a forward-thinking and experienced people Leader to broaden experience within Home Lending
  • Fantastic Culture & Company Benefits
  • 2 roles available, 1 x Permanent & 1 x 12 month Max Term Contract/ Secondment

The Role

The Team Leader Settlements is part of the Fulfillment and Servicing division and is responsible for leading a team of Settlement Officers to deliver exceptional customer service and support new and existing customers through the timely settlement based activities. Additionally, you will be responsible for the operational performance of an external partner, First Mortgage Australia, who partner with Suncorp to complete settlements end to end.

This role will suit a highly engaged, dynamic leader who thrives in driving continuous improvement and is able to challenge processes. If you are looking for an opportunity to add value and take ownership this position will be ideal.

Key Accountabilities

Reporting to the Manager Fulfillment & Servicing, you will also:

  • Lead, coach and manage a team of Settlement Officers to achieve key business objectives and outcomes
  • Drive positive engagement and enablement through coaching and career planning and in line with established HR systems and frameworks
  • Foster and promote a culture of enablement, simplification and continuous improvement in all facets of the team including the review of systems, processes and products to ensure effectiveness in design, implementation and execution
  • Develop weekly, monthly, quarterly and annual resource planning with daily review of team efficiency
  • Foster and promote a culture of risk awareness and management in line with groups risk appetite and risk frameworks
  • Build and promote a customer focused culture within the team and meet internal customer service targets
  • Identify inefficient processes, systems and procedures and recommend /assist in delivering continuous improvement initiatives
  • Engagement with first and second line of defence risk advisors to support strong management of operational risks in the team and across the division.

Skills & Experience

To be successful in this role, you will need:

  • 5 years + industry experience – essential
  • Demonstrable SME experience with operational and partner processes and associated systems (e.g. CBP, Hogan, Sunlink, Allfi etc) – mandatory
  • Experience in roles requiring high levels of stakeholder influence, presentation and collaboration – highly desirable
  • Previous leadership experience - advantageous
  • Strong verbal and written communication skills
  • Collaborative and consultative approach
  • Results orientated
  • Proven ability to prioritise tasks, work to deadlines and deliver on competing priorities


  • Discounts of up to 25% on our various Insurance, Banking & Superannuation products
  • Flexible working environment and arrangements; genuine focus on work-life balance
  • Numerous discounts with our corporate partners (retail & shopping / travel & holiday / health & wellbeing)
  • We offer support and various programs for our people: (Employee Assistance Program (EAP), Health & Wellbeing, Study Support, Employee Referral Program ($600), Facilities for nursing mothers, Company share options, Social club, Years of Service Recognition)

About Us

Suncorp is a leading financial services provider in Australia and New Zealand, enabling more than nine million customers to better protect and enhance their financial wellbeing. With a heritage dating back to 1902, we have grown to become a top-20 ASX-listed company with over 13,000 people. We offer banking, wealth management and insurance products and services through our well-recognised brands including Suncorp, AAMI, GIO, Apia, Shannons and Vero, as well as those from our partners.


Joining Suncorp, You Will Be Joining An Organisation Which Cares And Is Proud Of Our Achievements In Being Recognised For

Working within the Suncorp Network we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating an inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

  • Best Insurance Company in Corporate Social Responsibility (2018)
  • Employer of Choice for Gender Equality for sixth consecutive year (2014-2019)
  • Money magazine’s Bank of the Year and Business Bank for the third consecutive year (2018-2020)
  • General Insurance Product Innovation of the Year (2018)

If this opportunity sounds like the challenge you have been looking for please apply online today.

Advertised: 28 May 2021 AUS Eastern Standard Time
Applications close: 11 Jun 2021 AUS Eastern Standard Time