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Call Centre Customer Service Officer

PERSOLKELLY - Brisbane City, QLD

Administration & Secretarial
Source: uWorkin


The Role:
  • Be the main point of contact with customers, establishing accounts, customer enquiries, processing orders and payments, advising customers of usage and delivery.
  • All administrative aspects of customer's transactions, including filing, updating records, banking, correspondence, price adjustments and reconciling stock transactions.
  • Be a point of contact with suppliers, including processing creditor invoices, scheduling changes, stock level records and appliance stocktakes.
  • Reconciling daily deliveries and liaise with the regional scheduler to adjust scheduling of drivers required.
About you:
  • Demonstrated relevant clerical and administrative experience.
  • Have previous customer service experience with a good level of understanding, tolerance and common sense with people.
  • Have highly developed verbal, telephone and written communication skills.
  • Have the ability to liaise and consult with both internal and external clients and staff with a strong customer focus.
  • Call centre experience is highly desirable
  • Have the ability to prioritise and effectively achieve deadlines.
  • Have sound and relevant computer and keyboard skills with accurate data base entry.
  • Have the ability to multi-task, share team responsibilities to maintain maximum monitoring level of prompt, efficient and courteous customer service.
  • In order to be considered for this role it will be expected that you will have had proven previous experience in a similar role / roles.

Who are we

At PERSOLKELLY, our passion is - and always has been - putting you first.

We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.

We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

So it's over to you. If you would like to join our team, please APPLY now.

To learn more about working with PERSOLKELLY, we encourage you to visit our website.

Brisbane City, QLD

Administration & Secretarial


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