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Customer Contact Officer

Western Down Regional Council - Chinchilla, QLD

Customer Service & Call Centre
Source: uWorkin


Closing Date: 17-06-2021
Employment Type: Fixed Term Full Time (12 Months)
Location: Chinchilla Customer Service Centre

About Council

A region the size of Tasmania, just 2.5 hours west of Brisbane and an easy drive from the Sunshine and Gold Coasts, the Western Downs has a growing population of over 34,000 people.

The region’s diverse economy, vibrant active communities and the extensive infrastructure and multi-billion dollar energy investments are ensuring that the Western Downs continues to go from strength-to-strength.

Western Downs Regional Council is one of only a handful of Council’s in the state of Queensland to be debt-free.

Council is very proud of this immense achievement which it had been working towards since 2015, proving itself to be one of the most financially prudent Councils in Queensland.

About the Role

This is a fixed-term role for 12 months.

Based in Chinchilla, you will be part of our National Award Wining Customer Contact team responsible for assisting customers face to face or over the telephone with their enquiries, receiving payments and providing general information and advice.

Reporting to the Customer Contact Supervisor, you will:

  • Provide excellent customer service to internal and external clients as you handle inbound calls and provide front-counter support;
  • Have demonstrated ability to maintain financial records and proven experience with point of sale systems, cash handling and reconciliation processes; and
  • Be able to work independently and multi-task while maintaining attention to detail.

About you

The successful applicant will:

  • Have highly developed interpersonal skills including proven written and verbal communication skills;
  • Possess good time management skills and the ability to complete allocated tasks while working within a team; and
  • Demonstrate problem solving and dispute resolution capabilities.

What we offer:

  • Work/life balance - 9 day fortnight or 19 day month
  • Access to Corporate Health Plan
  • Health & Wellbeing program
  • Salary Packaging available - Motor Vehicles, Superannuation, Remote Area Housing (Rent), Fuel, Gas and Electricity
  • Locality allowance
  • Living in the Western Downs

If you enjoy working with people and have a passion for providing excellent customer service to support our community, this role is for you. TOGETHER WE MAKE A REAL DIFFERENCE.

Applications close at 5.00pm AEST on Thursday 17 June 2021.

Additional Information

The recruitment process may include candidates completing a pre-employment health declaration and you may be required to undergo a pre-employment medical including drug and alcohol testing.

Applicants for this position agree to WDRC conducting an independent employment check with your current (or most recent) employer prior to your formal appointment to the advertised position.

Western Downs Regional Council reserves the right to close or withdraw vacancies before the advertised closing date, or extend, without prior notice.

Chinchilla, QLD

Customer Service & Call Centre


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