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Key Account Manager

VAE Group - Darra, QLD

Source: uWorkin


The Company

VAE Group is a HVAC (heating, ventilation and air conditioning) solutions company that started in 1997. Today, we have grown to over 300 employees and have nine office locations in Australia, New Zealand and Papua New Guinea. As a Tier 1 building solutions company and one of Australia’s largest commercial HVAC companies, we pride ourselves on trust and integrity. We work and engage with our clients so that together we develop solutions that always work and are delivered on time and on budget. At VAE, our expert staff have an authentic passion for delivering outstanding results. This energy drives innovative thinking, promotes efficient performance and results in positive relationships. Our growth and success is built on providing Smarter HVAC Solutions with a promise of ‘Built in Certainty’ every time. 

The Role

The Key Account Manager will be responsible for managing a select number of key customer accounts to ensure VAE Group are meeting contractual requirements and living by our brand promise of 'Built in Certainty' 

The ideal candidate is a passionate, self-motivated, and detail-oriented team player who is committed to the success of our customers.

The Responsibilities 

Some of the key responsibilities will include:

  • Leading a team of Mechanical Service Technicians ensuring we provide exceptional technical and customer support
  • Operate as the primary point of contact for key account stakeholders

  • Manage, maintain, develop and build ongoing relationships with customers 
  • Develop new business opportunities with customers
  • Completely understand the VAE Group service offering to be able to sell to customer needs, and to engage with the relevant VAE Group team.
  • Providing field assistance where operation/customer liaison is required
  • Support the preparation of tender documents and quotations in order to secure service contracts
  • Oversee client invoicing activities and maintain acceptable work in progress standards
  • Supervise field staff activities, program workload in conjunction with administration, ensure all paperwork and job times are being kept and recorded
  • Ensure regular tool box talks are held with field staff ensuring that they are aware of any OH&S updates 

The ideal candidate will have:

  • Experience in account management and ideally, a trade background with an understanding of the HVAC industry
  • An understanding of pricing and estimation 
  • Exceptional communication & customer service skills
  • Exceptional negotiation & conflict management skills
  • Exceptional time management
  • Financial competency 


Most importantly the candidate will be able to demonstrate how they work within the VAE company values of Energy, Synergy and Success. We are proud of the VAE Group culture and it is key to the company's significant growth & low employee turnover.

What we offer

  • Competitive Remuneration
  • Flexible Working Environment
  • Great team culture – team sports, regular social activities, family friendly
  • Strong Safety Focus
  • Financial Wellness Program
  • Discounted Private Health Insurance
  • Personal and Professional Development